HP Pavilion won't connect to the new virgin media super hub

[TahaniM]

so i just upgraded my router from  VM, but my laptop won't connect wirelessly to the internet unless I switch on/off the router each time I want to connect! 😞

the VM router connects to my phone, tablet and my ps4 with no problems at all, I only have this problem with my laptop.

both my parents have Acer laptops but they don't have this problem, so I really think the problem is from my HP laptop!

Yes everything is up to date whether it's windows or the drivers and I always check if there's any updates needs to be downloaded.

I changed the password of the router and that fixed it temporary and then went back again.

I also used HP Support assistant to help me find the problem but it says the security type don'tmatch and the error number is (999)

do you have any suggestions?

pls reply asap

[SDJL]

Hi @TahaniM,

Welcome to HP Forums! 

I have read your post and wanted to help. I understand that you need to restart the router every time when you try to connect your Pavilion laptop to WiFi after you changed the router.

Please follow the setps on the link of HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

Let me know any of the steps helps.

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

[TahaniM]

I already tried all of these so many times! and stated this in my comment above

[SDJL]

Hi @TahaniM,

Have you tried the Microsoft restore or system recovery?  Those did not work either?

[TahaniM]

no it didn't work unfortunately 😞

[SDJL]

Hi @ThaniM,

Sicne the troubleshooter gave you error of 999: Security type does not match, you can try the following:

Right-click your network and then select Properties. See the settings under the security tab. Change them to match your network type. If your router’s security is set to WPA-Personal, make sure your security type is set to match. If your encryption is set to AES, try changing it to TKIP. Lastly, make sure your network security key (network password) is typed in correctly.

Options 2: remove the network from under the Manage Wireless Networks option located in the Network and Sharing Center of the Control Panel. Once you remove the network, you can click on the Change Adapter Settings in the left side menu of the Network and Sharing Center. Right-click the wireless adapter and then click the Connect / Disconnect option. You should see your router or access point listed. Click “Connect” and then type in the password for your network.

[TahaniM]

Hi,

I did changed the security type and i couldn't connect to the network at all, so i deleted the network (forget network) and tried again still no luck!

please help my laptop is wired next to the router right now and I'm struglling 😞 

[SDJL]

Hi @TahaniM,

You may contact HP support or local repair store to arrange a physical check.

To contact HP support, use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.
 

[TahaniM]

it turns out its from the hub it self, i changed it after big hussel with VM and everything went back to normal!

i hope this will help ppl who is facing the same problem!