How to turn on my bluetooth (HP Pavilion Laptop 500t - Win 7) Product F9A61AV#ABA

[compassi0n]

My invoice lists a "HP WLAN 802.11 b/g/n 1x1 MCard BT" which suggests I have Bluetooth but I can't find it in search or device manager. Also cannot find HP Wireless Assistant, which I may have disabled when I originally got the machine.

HP Support website told me to turn on Wireless Assistant but on my machine, Recovery Manager > Applications (Software) did not have it listed. Nor could I find it in the list of HP website downloads for my specific machine, even though the website troubleshooter said it should be there. I checked all the expansion-list categories, starting with networking.

So I'm assuming I need a link to obtain Wireless Assistant somehow, but again, my core interest is in turning on my bluetooth so I can use some external speakers.

Thanks for any help!

Glen

[The_Fossette]

Hi @compassi0n

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you want to know how to turn on the Bluetooth on your computer.

I’d love to help!

The product number and the model you have mentioned here are of a desktop computer. Please confirm whether you have a desktop or a laptop computer?

Also, send me a private message with the serial number and the correct model of your computer so that I can assist you better.

Check the below link to improve the life of the battery.

Looking forward to your reply and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[compassi0n]

Yeah, sorry, I was looking at the wrong invoice! That was for my kids desktop. Here are the specs for my laptop, could you please confirm that I do not have Bluetooth available? Thanks so much.

HP Pavilion - 17t Windows 7 Professional Laptop 

Product number: J8H36AV

•Office Software Trial

•Security Software Trial

•HP Laptop

•8GB DDR3L System Memory (1 Dimm)

•17.3-inch diagonal HD+ BrightView WLED-backlit Display (1600x900)

•Standard Keyboard (black)

•500GB 5400 rpm Hard Drive

•SuperMulti DVD burner

•802.11b/g/n WLAN [1x1]

•4-cell 41WHr Lithium-ion Battery

•4th generation Intel(R) Core(TM) i3-4005U Dual Core Processor + Intel(R) HD Graphics 4400

•Windows 7 Professional 64

•HP TrueVision HD Webcam with Dual Digital Microphone (natural silver)

•Additional 65W AC Adapter

[The_Fossette]

Hi @compassi0n

Thank you for posting back.

I would also need the serial number of your computer to provide you the requested information.

Refer to below document on how to find the serial number.

http://hp.care/2c1fa4i

NOTE: Send the serial number in a private message.

Looking forward to your reply.

Take care!

Cheers!