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‎06-30-2016 08:16 AM - last edited on ‎06-30-2016 08:21 AM by Retired

HP Recommended
Product: probook 4540s Product ID C9K7O
Operating System: Microsoft Windows 7 (64-bit)

I had to install Windows 7 Premium 64bit operating system and the network controller was not recognised and consequently, the drivers were not installed. This is what I see in the device manager:

 

PCI\VEN_168C&DEV_0032&SUBSYS_1838103C&REV_01
PCI\VEN_168C&DEV_0032&SUBSYS_1838103C
PCI\VEN_168C&DEV_0032&CC_028000
PCI\VEN_168C&DEV_0032&CC_0280

 

I did receive a driver to download from tech support, but that one did not recognise the controller either. Referrence case# (removed content)

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-30-2016 08:28 AM

HP Recommended

Papa.

 

Did you try this one???

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5229456&swItemId=ob_128686_1&swEnvOid=405...

 

REO

View solution in original post

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7 REPLIES 7

‎06-30-2016 08:28 AM

HP Recommended

Papa.

 

Did you try this one???

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5229456&swItemId=ob_128686_1&swEnvOid=405...

 

REO

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‎06-30-2016 08:34 AM - edited ‎06-30-2016 08:35 AM

HP Recommended

Please try what REO51ST wrote.

Zincas
I am an HP notebook/printer technician.
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
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‎06-30-2016 10:39 AM

HP Recommended

The download worked, I now see the network controller in the device manager. However, I still can't connect to the internet and my WiFi won't work. There are a few other devices that show up in device manager that are not recognised (yellow exclaimations). One of them is called PCI simple communications controller. Could this be my problem now for not connecting to the internet or having WiFi?

 

The other devices listed are:

Base System Device listed twice.

Unknown device listed twice.

 

Any suggestions?

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‎06-30-2016 10:41 AM

HP Recommended

I forgot to include the following in my previous post:

 

PCI Simple communications controller
 
PCI\VEN_8086&DEV_1E3A&SUBSYS_17F6103C&REV_04
PCI\VEN_8086&DEV_1E3A&SUBSYS_17F6103C
PCI\VEN_8086&DEV_1E3A&CC_078000
PCI\VEN_8086&DEV_1E3A&CC_0780
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‎06-30-2016 10:50 AM

HP Recommended

Papa.

 

Try these 2 first.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5229456&swItemId=ob_124514_1&swEnvOid=405...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5229456&swItemId=ob_111367_1&swEnvOid=405...

 

REO

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‎06-30-2016 11:25 AM

HP Recommended

Thanks REO51ST, that did the trick. As soon as I connected, I go tthe invite to upgrade to Windows 10. LOL

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‎06-30-2016 11:59 AM

HP Recommended

Papa

 

Good to hear that everything is working.

 

W10 could work for you if you do choose to upgrade.

 

You do have W10 drivers available.

 

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5229456&swLangOid=8&swEnvOid=4192

 

REO

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