Latest Windows 10 update getting PCI device driver issues and no wifi

[rickleland753]

I have a friends laptop where after the last update to Windows 10 failed. I had to reinstall off a USB. I created the USB installer off of a Dell laptop. It loadded but there are unknown devices or missing PCI drivers in the device manager. Looking for help on the right driver for the specific device of if HP has a restore file.

Product is HP Stream Notebook 11-R020NR. I tried downloading  sp72415.exe for chipsets and sp73310.exe for wireless adapter neither fixed the problem. 

Here is the PNP Device ID for problem devices

ACP\INT3400\2&DABA3FF&0

ACP\HPQ6001\3&11583659&0

ACP\INT3403\1

PCI\VEN_8086&DEV_22DC&SUBSYS_815E103C&REV_21\3&11583659&0&58

PCI\VEN_10EC&DEV_5229&SUBSYS_815E103C&REV_01\4&C433F5E&0&00E0

PCI\VEN_8086&DEV_2298&SUBSYS_815E103C&REV_21\3&11583659&0&D0

[banhien]

Hi,

Please try:

PCI\VEN_8086&DEV_22DC&SUBSYS_815E103C&REV_21
Intel Dynamic Platform and Thermal Framework Client Driver
https://support.hp.com/in-en/drivers/laptops

PCI\VEN_10EC&DEV_5229&SUBSYS_815E103C&REV_01
Card reader driver for XP,Vista,Win7,Win8,Win8.1,Win10
https://support.hp.com/in-en/drivers/laptops

PCI\VEN_8086&DEV_2298&SUBSYS_815E103C&REV_21
Intel® Trusted Execution Engine Drive
https://downloadcenter.intel.com/download/24892/Intel-Trusted-Execution-Engine-Driver-for-Intel-NUC-...

ACP\INT3400\2&DABA3FF&0
Could be something to do with Dell

ACP\HPQ6001\3&11583659&0
HP Wireless Button Driver
https://support.hp.com/in-en/drivers/laptops

ACP\INT3403\1
The first driver also fixes this

Regards.

[ricknelson97]

Sorry this is under a new login. For some reason I am unable to login under that other login. I downloaded those drivers it cleared up my problem devices but I still am not able to connect to the wifi. It connects but says no internet available. Does not pull a correct ip up under ipconfig. Any suggestions. Really getting frustrated with HP This coming from someone who only ones HP laptops.

[banhien]

Hi,

Now we need to know your machine. Please use the following instructions to find out the model/product of your machine:

  https://support.hp.com/us-en/document/ish_2039298-1862169-16

Regards.

[ricknelson97]

Model 11-r020nr

product n5x87ua#aba

[banhien]

Hi,

Please bookmark the following link for future references:

    https://partsurfer.hp.com/

Your machine uses Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi and Bluetooth 4.0 combination WLAN adapter therefore please use

Details

This package contains the driver installation package for the Realtek RTL8723BE/RTL8188EE wireless LAN Controller in the supported notebook models running a supported operating system.

File name: sp73310.exe

Release details

Released: Oct 20, 2015

Version 2023.18.814.2015 Rev.A

You also need the following driver for Bluetooth:

         https://support.hp.com/in-en/drivers/laptops

Regards.

[ricknelson97]

I tried bothof those drivers with no success.  The weird thing is that when I set the ip4 settings to obtian an ip automaticlly i get a 169.254.64.110 ip with a 255.255.0.0 subnet. if I set it up fro static with the correct IP range for the router I get the same but this time it gives me a gateway of the static gateway I programmed in. 

Programmed as IP 192.168.254.5 subnet 255.255.255.0 gateway 192.168.254.254