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‎09-01-2017 08:02 PM

HP Recommended
Product: HP ENVY x360 m6 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I upgrate my computer from windows 7 to windows 10, i have been using the computer for more than a year now, so all of a sudden, my computer started having network issues, my computer can not connect to wireless connection, whenever it connect, in less than 2 minutes it will disconnect, so i am not able to use my wireless connection except i have to use Ethernet wire, i need you to help me.

 

I have tried to download different wireless drivers, but still the same.

 

I need urgent assistance please.

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2017 09:21 PM

HP Recommended

@Kellyeazy

 

Sorry we won't be able to help. What is your HP ENVY x360 m6 Convertible ?  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎09-01-2017 09:21 PM

HP Recommended

@Kellyeazy

 

Sorry we won't be able to help. What is your HP ENVY x360 m6 Convertible ?  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎09-01-2017 10:14 PM

HP Recommended

HP ENVY x360 m6 Convertible

 

Product Number: M1V68UAR#ABA

 

Serial Number : 8CX5320SZV

 

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‎09-02-2017 12:51 AM

HP Recommended

@Kellyeazy

 

Your machine is an HP ENVY X360 - M6-W101DX:

 

      http://partsurfer.hp.com/Search.aspx?searchText=M1V68UAR

 

Part list does not shows which one, only shows:  WLAN 11ac+BT4 2x2 PCIe+USB NGFF NV mostlikey it is an Intel card. Please download and install both wireless and Bluetooth for Intel from the following link and install to your machine

 

     https://support.hp.com/us-en/drivers/selfservice/hp-envy-m6-w100-x360-convertible-pc/8499296/model/8...

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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