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‎01-05-2017 11:20 AM

HP Recommended

I recently bought a HP Pavilion 15-aw020ca, so it''s bascically BNIB.  OS is Win10, duly updated.  Having problems getting HP Support Assistant to download updates, I started checking my internet connection, only to discover the adapters (both Ethernet and WiFi) labelled as #2!  Anyone else having the same issue?

 

Network Adaptor #2.jpg

 

I checked Control Panel>Device Manager and, sure enough both Ethernet and WiFi adapters were labelled #2.  I tried to change the labels  via Control Panel>Network and Internet>Change Adapter Settings, but that didn't work (got a message indicating that name exists when I tried to delete the "2").

 

Rename this connection.jpg

 

 

Any suggestions on how I can convince my system there is only one adapter for Ethernet and one adapter for WiFi, and how to delete the phantom "2's"?

 

W3140

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