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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
pavillion g6
Windows 8.1

Hi there.... been trying to do this on my own for almost a month now. My HP laptop won't connect wirelessly when I'm 5 feet away from my modem router. I found out that my Ralink RT3290 802.11bgn has compatibility issues with Windows 8.1 so I tried to download the driver for this. I'm still having issues updating it. I now have uninstalled the driver. how can i install it back using the compatible driver? please help im getting so frustrated and almost ready to have my laptop returned! thanks in advance.

32 REPLIES 32
HP Recommended

Hi,

 

Dis you downgrade/upgrade the machine ? What is your " pavillion g6" ? Please use the following instructions for find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

i haven't done anything on the machine. i use to connect it using a wired connection but since i need my laptop to be portable i need to connect it wirelessly only to find out that it can't connect for more than 5 feet away from the mode router.

 

these are the details i see at the back of my laptop.

 

product: J8C26PA#UUF

model: 14-ro25TX

serial: [Personal Information Removed]

HP Recommended

Hi,

 

Please try:

 

   http://ftp.hp.com/pub/softpaq/sp65501-66000/sp65649.exe

 

You also need:

 

   http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69545.exe

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

trying it right now... hope this works but thanks in advance sir...

HP Recommended

i think it got worst. after the request and the restart all of the wireless networks are gone.

HP Recommended

after the restart the bluetooth is on. at first i saw my wireless network but has only 1 bar of signal. then after it said cannot connect i tried again and when i check available networks they are all gone.

HP Recommended

giving up on me too? is this an HP issue? im starting to lose hope on this machine. I still have a warranty on me so do I return this instead on go for an ACER?

HP Recommended
Larxs


We're consumers just like you, trying to help others here in this forum.

Try downloading, saving & installing latest Intel chipset driver first:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-140540-1&cc=us&dlc=en&lc=en...

Restart system.


Uninstall currently installed WLAN & Bluetooth drivers from Device Manager - Control Panel.

Then - Again install the Wireless LAN driver from above link, restart system after completing installation. Then, install Bluetooth driver given in above link, restart system after installation. Check.

If that don't work, uninstall WLAN & Bluetooth again from Device Manager,

Try Ralink(Mediatek) driver directly from manufacturer's site:
http://www.mediatek.com/en/downloads/pciert2790rt309xrt35x2rt539xrt3290mt7630/

Restart system

Install Bluetooth driver given by banhien again. Restart system

Check.

That's all I have in my mind.


Kind regards

Visruth
HP Recommended

thanks for the response... i'll try it now sir. hope this one works...

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