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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-08-2017 08:24 AM

HP Recommended
Product: HP 655 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

The PC was originally on Windows 8, then 8.1, and now 10.

It has always been used with wi-fi which works OK but I now need to use Lan ethernet connection.

In Device Manager this has a yellow warning flag against the Realtek PCIe GBE Family Controller.

Right clicking this and selecting properties brings up the message:

 

"Your computer's system firmware does not include enough information to properly configure and use this device. To use this device, contact your computer manufacturer to obtain a firmware or BIOS update (Code35)"

 

I have updated the Realtek driver from 9.1.404.2015 to 10.3.723.2015 but still don't get a connection.

 

The Computer BIOS is Insyde F,13 07/09/2012 which is probably the problem

 

When I go to the HP BIOS update page http://support.hp.com/gb-en/document/c00042629#AbT0 it only gives options under "select operating system" for Windows versions up to Windows 8.1 (64bit)

 

My question is: given that my system is Windows 10 Pro, is it safe to update the BIOS using the Windows 8.1 (64bit) option?

 

Thanks

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