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Honor Student
Posts: 3
Member Since: ‎03-13-2017
Message 1 of 12 (228 Views)

Strange issue with WiFi on HP ab522tx

Product Name: HP ab522tx
Operating System: Microsoft Windows 10 (64-bit)

The WiFi on my HP ab522tx has started behaving rather strangely now. The WiFi almost never detects any networks, except to the one it was already connected to previously, the only fix to this is to either reboot the PC or to enable flight mode and then disable it. Switching WiFi on/off doesn't work.

 

Sometimes connecting to a (known) network, while connecting, the WiFi icon changes to the LAN not connected icon, then wifi disabled icon, and then gives the error that it can't connect to the network.

 

Also whenever I connect to any network, a number is added to that network name. For example, if I'm connected to Pandora box, the next time I am able to connect to that network, the name will be shown as Pandora box 2. Note that this (name change) only happens on the bubble that we get while hovering over the WiFi icon in the taskbar, in all other places the name is same. Forgetting the network and reconnecting has no effect on it.

 

I have tried updating my drivers, but that didn't work. The issue still persists. I am not able to see most networks plus the WiFi range of my laptop has become awfully small. I'm on Windows 10.

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HP Support Agent
Posts: 2,837
Member Since: ‎07-26-2016
Message 2 of 12 (199 Views)

Re: Strange issue with WiFi on HP ab522tx

Hi @YaddyVirus,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out Smiley Happy

As I understand you are having connectivity issues on your HP notebook. Don't worry as I have a few suggestions which should help you to resolve this issue,

 

To provide you with an accurate solution, I'll need a few more details:

Have you made any software or hardware changes on the PC?

Was there any update/reset interrupted recently?

When was the last time it worked (date)?

 

In the meantime, let's try these steps here:

 

Perform a Hard Reset on the notebook

 

Perform a System restore to a previous date where it was all working fine. For more, click here

 

Next thing, I would suggest you change the settings from automatic update to manual update

 

Click on Start - Settings - Update and Security - Windows Update - Advanced options

 

Next step I would suggest here is to update the Bios.

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

Biswajeet
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
Honor Student
Posts: 3
Member Since: ‎03-13-2017
Message 3 of 12 (192 Views)

Re: Strange issue with WiFi on HP ab522tx

Hello @Jeet_singh 

 

I have tried everything. From updating the BIOS to updating the WiFi drivers themselves. In fact updating the BIOS was the first thing I did in my troubleshooting. I have also deleted and reinstalled ALL network drivers including LAN. 

 

Still, the issue persists. 

I would, however, like to avoid a hard reset as of right now.

 

Any other alternatives??

 

Software or hardware changes? Well, I'm a developer so yeah I install/uninstall a lot of software on a daily basis. But since this is a laptop, there have been no hardware changes.

 

No updates were interrupted or something. And I don't exactly remember since when this issue started. It has been quite a while now.

HP Support Agent
Posts: 2,837
Member Since: ‎07-26-2016
Message 4 of 12 (184 Views)

Re: Strange issue with WiFi on HP ab522tx

Hi @YaddyVirus,

 

Thank you for replying,

I appreciate your time and efforts,

 

As I understand you have already tried these steps before posting this on HP Support forums, don't worry as I have a few other steps which should help to resolve the issue,

 

Let's try these steps here:

 

open Device Manager.
- Open the "Network Adapter" list, and find the WiFi adapter.
- Right Click the driver, and select "Disable“ and “Re-Enable”
- Check if Wifi connects. If not, continue with the steps below.
- Open CMD as Admin:  Copy the following commands, and press enter after each one.

 

netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled

netsh int tcp show global  (Check if All settings have taken effect) 

Step#6 Of Wireless Troubleshooting: Click here

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

Biswajeet
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
Intern
Posts: 26
Member Since: ‎03-13-2017
Message 5 of 12 (175 Views)

Re: Strange issue with WiFi on HP ab522tx

Hey Jeet,

Yaddy probably has Broadcom BCM43142 which is not good wi fi adapter.. Many people are complaining about it and there is no new update since 26.01.2016, which is ridiculous..
Im gettint BSOD when I download torrent, many other people face the same problem, other people like Yaddy complain about poor connectivity or connection drops.. Please take your time and report the issue to HP because this adapter has a lot of problems..
Just do a search in the forums : "bcm43142"
Honor Student
Posts: 3
Member Since: ‎03-13-2017
Message 6 of 12 (160 Views)

Re: Strange issue with WiFi on HP ab522tx

Yeh Elisha2 you are right. I do in fact have the BCM43142 WiFi adaptor. And I am also getting a BSOD while downloading torrents.

 

HP should really resolve this issue as soon as possible. If possible I will attempt to change this adaptor with a better one or get it replaced at an HP service centre.

HP Support Agent
Posts: 2,837
Member Since: ‎07-26-2016
Message 7 of 12 (154 Views)

Re: Strange issue with WiFi on HP ab522tx

Hi @Elisha2, @YaddyVirus,

 

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Biswajeet
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
Intern
Posts: 26
Member Since: ‎03-13-2017
Message 8 of 12 (147 Views)

Re: Strange issue with WiFi on HP ab522tx

Hey Jeet,

thank you for taking the time to report the issue!

I hope HP will contact me asap because this problem drives me crazy

Yaddy, my HP pavilion 17 is still in warranty and last week I sent it for a repair in a certified HP service center. I spoke with the specialists there and they told me that they are aware of the problem. I asked them to change the adapter with an intel one or realtek one but they changed it with a new BCM43142 and the same problem occured on the same day that I got it back.. So you need to demand for a different adapter, not Broadcom
Tutor
Posts: 16
Member Since: ‎09-05-2015
Message 9 of 12 (104 Views)

Re: Strange issue with WiFi on HP ab522tx

Hi @Elisha2,

 

did you get any answer from HP? I have the same problem with another HP laptop and would like to know whether they helped you out.

 

Thanks a lot!

 

Cheers

Corn

HP Support Agent
Posts: 2,780
Member Since: ‎08-10-2016
Message 10 of 12 (68 Views)

Re: Strange issue with WiFi on HP ab522tx

Hi @Uricorn,

 

 

Allow me to welcome you to the  HP community.  A very good day to you. Smiley Happy I understand that you require assistance regarding Wi-Fi issues. It will be a delight to assist you. Smiley Happy

Superb description and very smart diagnosis of the issue before posting. Kudos to you on that score. Smiley Happy  .  You are a valued HP customer and it is a privilege to share this platform with you. Smiley Happy

To assist you better I would require more information regarding this.

  • Does your Wi-Fi frequently disconnect or Does it not detect the network even.
  • Do other devices connect correctly to the same network?
  • Did it stop working after a windows or software update? Do you know?
  • Have you tried to connect it to another network and check if this works?

For now please try these steps:

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

 

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self-explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the drop-down in the upper-right corner of the document. This should do the trick for you. Please keep me informed.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you. Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

Take care now and have a splendid week ahead. Smiley Happy

DavidSMP
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue which will help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
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