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HP Recommended
HP 15
Microsoft Windows 8 (64-bit)

I am trying to connect my phone via bluetooth to my laptop (HP 15), which is using a wireless internet connection.  I followed the steps found online: settings>change PC settings>wireless...except the "wireless" option is not an option.  I have PC and devices, Accounts, OneDrive, Search and apps, Privacy, Network, Time and language, Ease of access, and Update and recovery as my options.  I used to be able to connect, but I am unsure why I no longer have the "wireless" option.  Thank you for your help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Your machine does NOT have Bluetooth, it only has Realtek RTL8188EE 802.11bg/n 1x1 WiFi adapter as shown:

 

     http://partsurfer.hp.com/Search.aspx?SearchText=J9M38UA

 

Please bookmark the link for future references.

 

Regards.

 

   

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

3 REPLIES 3
HP Recommended

Hi,

 

What is your HP 15 ? Please use the following instructions to find out:

 

          http://support.hp.com/us-en/document/c00033108

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

My HP 15 is a J9M38UA#ABA

HP Recommended

Hi,

 

Your machine does NOT have Bluetooth, it only has Realtek RTL8188EE 802.11bg/n 1x1 WiFi adapter as shown:

 

     http://partsurfer.hp.com/Search.aspx?SearchText=J9M38UA

 

Please bookmark the link for future references.

 

Regards.

 

   

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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