• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-25-2016 02:38 AM - edited ‎11-25-2016 02:43 AM

HP Recommended
Product: Elitebook 6930P
Operating System: Microsoft Windows 10 (64-bit)

Good day guys. Please help me to resolve this matter. I am really going crazy.

 

My cousin gave me his old HP Elitebook 6930p laptop with Windows 7 OS. After a few days using it, I noticed that it has a built-in SIM card slot an can be used for wireless networking. So I took the advantage of using it but I have to purchase first the wwan card before I can grab it.

 

So I ordered online for it and installed it the way I watched in Youtube tutorial. The thing is, the computer acknowledges the wwan card in the BIOS section but I does not appear in the Device manager panel. But there are weird objects appearing in it with yellow exclamation mark. I installed the necessary drivers but still no luck. Here is the screenshot

hp modem problem.png

 

 

I have also upgraded my OS to Windows 10 before I did the wwan card installation.

 

Any help guys would be highly appreciated!!!

 

Lots of love,

 

Jayson

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.