WiFi and Bluetooth conflict

[Darknee]

On HP Pavillion 15-cs3055wm WiFi connection is lost after connecting earbuds via bluetooth, and it restored after turning-off bluetooth. 

[Alden4]

Hi @Darknee,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Pavilion laptop is experiencing interference between its Wi-Fi and Bluetooth connections. This is a common issue with devices that use both wireless technologies in close proximity. Here are a few steps you can take to troubleshoot and potentially resolve the problem.

• Update Drivers: Make sure your Wi-Fi and Bluetooth drivers are up-to-date. Sometimes, outdated drivers can cause compatibility issues.
• Change Wi-Fi Channel: If possible, try changing the Wi-Fi channel on your router. This can help reduce interference from Bluetooth devices.
• Move Devices Apart: Physically separate your laptop from the Bluetooth earbuds. Placing them too close together can cause interference.
• Check Power Management Settings: Sometimes, power-saving features can interfere with wireless connections. Check your laptop's power management settings and make sure they're not causing the Wi-Fi to disconnect when Bluetooth is active.
• Update Firmware: Ensure that your laptop's firmware is up-to-date. Sometimes, firmware updates include fixes for connectivity issues.
• Reset Network Settings: Try resetting your network settings on the laptop. This can sometimes resolve connectivity issues.

By following these steps, you should be able to diagnose and hopefully resolve the Wi-Fi connectivity issue when using Bluetooth earbuds with your HP Pavilion laptop.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Darknee]

Thank for your response.

I checked every point step by step, but unfortunately nothing worked.

Best,

Vahram

[Alden4]

Hi @Darknee,

Thank you for your response, 

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support