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‎07-30-2021 04:28 AM - last edited on ‎07-30-2021 05:24 AM by

HP Recommended
Product: HP Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

The product name is HP Pavilion x360 and serial number is [Personal Information Removed] and product number is 231T0PA#ACJ . I purchas ed the laptop in december 24 , 2020 and  I used rarely 4 to 5 times in 2 months and after that one month I dont even used my laptop. In march i opened i saw  my wifi drivers are not showing in my laptop. I raised a complaint to HP but no one responsed. Again I raised a complaint second time in April they responsed But due to covid the engineer visit is delayed they told. After 3 months Engineer visited my home july 30, 2021 and told it is internally damaged inside . He told it cant cover under warrenty. But my question is how come without using laptop how it will damage. Why HP is selling damaged product. I need my issue to be solved under warrenty . I request to solve the issue very soon without delay. 

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2 REPLIES 2

‎07-30-2021 04:29 AM - edited ‎07-30-2021 06:29 AM

HP Recommended

yes

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‎07-31-2021 12:30 PM

HP Recommended

@Afreed

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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