"Carrier Bundle" settings on HP Elitepad

[Orson100]

Hi, I was hoping somebody could advise on this Mobile Broadband issue that I have encountered when using SIMs provided by EIR in the HP Elitepad 1000 (and possibly the Elitepad 900 also, but I have not checked this).

So the problem is that when the EIR data SIM is inserted into an EPAD with no pre-existing APN set, one has to set an APN manually in order to access the internet.

Conversely, if one inserts a SIM from any other provider that we have tried (Vodafone, 3 etc) into a device with no pre-existing APN set, the device automatically detects and sets a default public APN for the inserted SIM, no user intervention required.

Note that if one manually sets a relevant public APN for the EIR SIM on the device everything is fine, works okay, retains the APN between reboots etc. However, a problem arises in that another process that we use clears the Mobile Broadband APN when exiting for various reasons.

So this is why we need the APN to be automatically detected and set for an EIR SIM when it is installed. Just like happens for Vodafone, 3 and the other SIMs etc

So I took this to be an issue with the SIM and went to EIR with the issue. Below is their response:

"I have just checked with our Tier two team and they have come back that the issue is not with the sims it is with the HP devise. The tablet is not configured to hold Eir APN settings but may be for Vodafone, O2 etc. ... the "Carrier bundle" on the HP tablets needs to be set up to hold the APN settings for the Eir network. Our tech team have advised that they had the same issue with one of our customers using the HP tablets and this was the resolution."

So I have googled "Carrier Bundle" but all seems to be Iphone-related, can't get a hit with HP in there?

Does anybody have any advice or insight on this, how this carrier bundle (file or otherwise) can be updated to include a public APN setting for EIR? 

TIA for any help, Orson.