• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-27-2017 10:26 AM

HP Recommended
Product: HP ProBook 4525s Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

Hi

 

I have recently been having trouble with my laptop and I decided to reboot (laptop wouldn't get past windows update screen). Since I have rebooted I cannot connect to the internet through the wireless device. 

 

The wireless device is a combo (bluetooth & wireless). I have read numerous replies on these forums and tried to download drivers from the HP website to no avail. It still doesn't recognise the wireless in device manager (it only displays one option - Network Adapters - Realtek PCIe GBE Family Controller.

 

Using HP Wireless assitant I can see the Combo Device but it is disabled and I cannot enable it. I was for a time able to enable the bluetooth from there but now I cannot even do that.

 

What can I do? Please Help

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.