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‎05-26-2017 01:02 PM - edited ‎05-26-2017 05:37 PM

HP Recommended
Product: Omen 15-ax002np
Operating System: Microsoft Windows 10 (64-bit)

Hello, I noticed a 11 derbis inside the screen. this so annoying... is like a dark pixel.

 

How I can fix it?

 

Omen 15-ax002np 

3 REPLIES 3

‎05-27-2017 01:49 PM

HP Recommended

Greetings @type03,

 

Thanks for the post. 

 

I understand that there are 11 spots on your computer that look like debris or dead pixels, is that right?

Not to worry, I will be glad to help. 

Have you checked the display in BIOS?

 

The issue you are facing seems to an issue with the display, recommend you boot the computer to BIOS by tapping F10 repeatedly during startup.

If the spots are visible in BIOS, please contact our phone support for the service options available for your computer. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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‎05-27-2017 05:46 PM

HP Recommended

Hello,

 

I tested on the Bios and I can see the black spots. I tested with external display with hdmi cable and there is no black spots on the external screen (SamSung)

 

thank you

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‎05-28-2017 10:16 AM

HP Recommended

Thanks for the reply and testing the screen in BIOS, is the spots are visible in BIOS, then it a hardware issue. Request you contact our phone support for the service options available for your computer. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
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