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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-26-2012 08:35 AM

HP Recommended

my laptop appear "serial number not found"
Why? how do I can repair? Help me, please

8 REPLIES 8

‎08-26-2012 09:14 AM

HP Recommended

What laptop do you have?  What operating system and is it 32 or 64 bit?  When does the statement come up?  Are you loading a program or is it asking about your notebook serial number? Do you remember when it started?

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‎08-28-2012 03:58 AM - last edited on ‎02-21-2017 10:54 PM by HP Administrator

HP Recommended

Please identify your notebook with the complete product name or product number.  

 

There may be an available BIOS update that addresses the issue.  

 


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‎08-28-2012 02:43 PM

HP Recommended

Is the unit still in warranty? If so, return to HP for service. If out of warranty and you changed the motherboard or other components you will have to find a HP repair facility with access to HP's "DMI Utility" to "Tattoo" by re-entering serial number and other data. Look in your BIOS and see if the unit is broadcasting a serial number and other data or if the fields for this information are blank.

‎09-24-2012 01:26 PM

HP Recommended

I have hp g61-454ee model laptop.it was suddenly switched off,when i got it repaired from local market,i have been receiving this message"serial number not found.even switch on button not working while switching off. ihave to remove battery  and /or power

‎09-24-2012 01:29 PM

HP Recommended
all blank and /or 0000000......

‎09-24-2012 08:23 PM

HP Recommended

@ulfatpk

 

What country are you located in?

 

What is model number and product number as listed on Service Tag attached to bottom of laptop?

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‎09-25-2012 12:55 PM - last edited on ‎09-25-2012 01:44 PM by Retired

HP Recommended

product id key: {Removed for privacy}

ON BACK SIDE WITH BATTERY WRITTEN:PRODUCT:CNF0104TGV

PCID:D492120000200C1000001000

 

 

WAITING YOUR REPLY WITH REGARDS

‎09-25-2012 02:20 PM

HP Recommended

It sounds like you had a problem with your computer. You carried it to a repair facility, they replaced the mother board or another component that removed the "Factory Tattooing From the BIOS" and in the process damaged your on-off switch. You need to discuss this sloppy repair with the facility that repaired the computer. If you have lost all faith with the original repair facility and feel they will only damage the computer more, locate a different facility. Tell them what has/was done and that the "HP Tattooing" has been removed from the BIOS. Good luck.

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