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jca93
Posts: 4
Member Since: ‎07-15-2012
Message 1 of 6 (14,173 Views)
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HP 2311X "Check Video Cable" message

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HP,

      I have a HP 2311x that was bought in late Nov 11.  I've been using it via DVI with my custom computer running Windows Pro 7 64 bit on a GTX 460 video card.  On Friday I began to get the Check Video Cable message on a black screen then the monitor will go to sleep.  When the monitor does its start up sequence the DVI input is recognized as active, but I still get the Check Video Cable message.  Here are some of the things I've done:

 

I've changed DVI video cables-No change

I tried to manually select the input to DVI-No change

Used the second DVI connection from my video card-No change

Used my GTX 460 and DVI cable on a different monitor-Everything worked fine

Plugged the verified good cable into the HP 2311x-No change

Used a VGA output from a 2nd legacy video card(Radeon X1550)-Monitor worked with some distortion

Used DVI output from the Radeon X1550-Received Check Video Cable message

Used a VGA output from an Asus Eee PC-Monitor worked with no issues

 

I haven't tried HDMI, nor do I want to use HDMI.  If the monitor was made to take DVI it should work.  Any help would be appreciated.  I've seen other threads with a similar issue, but they were using the HDMI not the DVI input.

 

Jason

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Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 2 of 6 (14,146 Views)

Re: HP 2311X "Check Video Cable" message

Hi,

 

Only attach one active video cable to the monitor.

 

Try a monitor reset. Unplug the monitor’s power cord and hold down the monitor’s power button for 30-60 seconds. Plug the monitor back in and power it up. Now reset the Source input in the monitor's menu to DVI.

 

Try the monitor on another PC using DVI.

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Honor Student
jca93
Posts: 4
Member Since: ‎07-15-2012
Message 3 of 6 (14,136 Views)

Re: HP 2311X "Check Video Cable" message

It worked.  Thanks.

Student
melinasuryani
Posts: 1
Member Since: ‎02-25-2013
Message 4 of 6 (12,610 Views)

Re: HP 2311X "Check Video Cable" message

star at the pc, the monitor does not live and the message check cable video, please solution?

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tamsi
Posts: 1
Member Since: ‎05-05-2013
Message 5 of 6 (11,794 Views)

Re: HP 2311X "Check Video Cable" message

connect your monitor with vgi and from menu -> Factory Reset and chose yes. then connect the monitor back with hdmi and you should be good
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DRogall
Posts: 1
Member Since: ‎05-06-2013
Message 6 of 6 (11,779 Views)

Re: HP 2311X "Check Video Cable" message

Thanks! I had the same problem with my second HP monitor on a DVI cable and the reset worked for me.

 

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