Question
Reply
 
Honor Student
Posts: 4
Member Since: ‎07-15-2012
Message 1 of 7 (24,073 Views)
Accepted Solution

HP 2311X "Check Video Cable" message

[ Edited ]

HP,

      I have a HP 2311x that was bought in late Nov 11.  I've been using it via DVI with my custom computer running Windows Pro 7 64 bit on a GTX 460 video card.  On Friday I began to get the Check Video Cable message on a black screen then the monitor will go to sleep.  When the monitor does its start up sequence the DVI input is recognized as active, but I still get the Check Video Cable message.  Here are some of the things I've done:

 

I've changed DVI video cables-No change

I tried to manually select the input to DVI-No change

Used the second DVI connection from my video card-No change

Used my GTX 460 and DVI cable on a different monitor-Everything worked fine

Plugged the verified good cable into the HP 2311x-No change

Used a VGA output from a 2nd legacy video card(Radeon X1550)-Monitor worked with some distortion

Used DVI output from the Radeon X1550-Received Check Video Cable message

Used a VGA output from an Asus Eee PC-Monitor worked with no issues

 

I haven't tried HDMI, nor do I want to use HDMI.  If the monitor was made to take DVI it should work.  Any help would be appreciated.  I've seen other threads with a similar issue, but they were using the HDMI not the DVI input.

 

Jason

Reply
0
Accepted Solution

Re: HP 2311X "Check Video Cable" message

Hi,

 

Only attach one active video cable to the monitor.

 

Try a monitor reset. Unplug the monitor’s power cord and hold down the monitor’s power button for 30-60 seconds. Plug the monitor back in and power it up. Now reset the Source input in the monitor's menu to DVI.

 

Try the monitor on another PC using DVI.

View solution in context
Provost
Posts: 22,988
Member Since: ‎07-17-2009
Message 2 of 7 (24,046 Views)

Re: HP 2311X "Check Video Cable" message

Hi,

 

Only attach one active video cable to the monitor.

 

Try a monitor reset. Unplug the monitor’s power cord and hold down the monitor’s power button for 30-60 seconds. Plug the monitor back in and power it up. Now reset the Source input in the monitor's menu to DVI.

 

Try the monitor on another PC using DVI.

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-5930k, X99, 16GB 2800 MHz DDR4, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI
Windows 8.1 UEFI mode
Honor Student
Posts: 4
Member Since: ‎07-15-2012
Message 3 of 7 (24,036 Views)

Re: HP 2311X "Check Video Cable" message

It worked.  Thanks.

Student
Posts: 1
Member Since: ‎02-25-2013
Message 4 of 7 (22,510 Views)

Re: HP 2311X "Check Video Cable" message

star at the pc, the monitor does not live and the message check cable video, please solution?

Student
Posts: 1
Member Since: ‎05-05-2013
Message 5 of 7 (21,694 Views)

Re: HP 2311X "Check Video Cable" message

connect your monitor with vgi and from menu -> Factory Reset and chose yes. then connect the monitor back with hdmi and you should be good
Student
Posts: 1
Member Since: ‎05-06-2013
Message 6 of 7 (21,679 Views)

Re: HP 2311X "Check Video Cable" message

Thanks! I had the same problem with my second HP monitor on a DVI cable and the reset worked for me.

 

Student
Posts: 1
Member Since: ‎05-12-2015
Message 7 of 7 (3,647 Views)

Re: HP 2311X "Check Video Cable" message

I am using a Dell laptop and in have connected a vga to hdmi cable (since laptop has no vga port) to use the a bigger  HP L1706 monitor. Monitor sends message " check video cable" and soon goes to sleep.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation