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Top Student
Posts: 3
Member Since: ‎06-11-2009
Message 1 of 40 (32,529 Views)

HP Advisor has stopped working

When I start my PC, a problem has stopped Window from opening the HP Advisor. A message appears in the screen that HP Advisor has stopped working. Window prompt that it will try to find a solution and advises to close the programme but no solution was found.

 

Regards

Joemag 

Tutor
Posts: 23
Member Since: ‎03-01-2010
Message 2 of 40 (32,516 Views)

Re: HP Advisor has stopped working

I'd try to check hp.com/support and see if there are any updates for hp advisor on your product page. You can also try opening the recovery manager and go to software reinstallation. See if it is listed. If it is then uninstall and reinstall that way. The most drastic option is of course a system recovery. You also always have the option to just uninstall it.

Top Student
Posts: 3
Member Since: ‎06-11-2009
Message 3 of 40 (32,435 Views)

Re: HP Advisor has stopped working

Thank You for your help. I am now getting assistance from HP IT personnel.

 

Regards

Joemag

Honor Student
Posts: 1
Member Since: ‎05-11-2010
Message 4 of 40 (32,165 Views)

Re: HP Advisor has stopped working

H.P. Advisor has stopped working.Windows puts a message up to say it is try to sort out the problem, but no luck.

 

Thanks davidgbrown

Top Student
Posts: 3
Member Since: ‎06-08-2010
Message 5 of 40 (31,913 Views)

Re: HP Advisor has stopped working

How do I see any solutions. I don't have any reply yet.

Top Student
Posts: 3
Member Since: ‎06-11-2009
Message 6 of 40 (31,893 Views)

Re: HP Advisor has stopped working

Thank You TKCork for the info.

 

Joemag

Top Student
Posts: 3
Member Since: ‎08-10-2010
Message 7 of 40 (30,956 Views)

Re: HP Advisor has stopped working

Same thing has happened to me. I checked with HP and they said "sorry but your warranty is finished". They were very unhelpful. This seems a common enough error - surely there must be a fix somewhere?

Provost
Posts: 22,466
Member Since: ‎07-17-2009
Message 8 of 40 (30,955 Views)

Re: HP Advisor has stopped working

You probably should try going back to a known good system restore point before your problems started occurring.

  

Right mouse click on my computer, then properties, then system protection and click on the restore button. When the restore window opens, click on the box to show all available restore points and then a date when your PC was last working correctly. If you are using Norton AV then be sure to turn off "tamper protection" under the miscellaneous setting before trying the restore process.

 

 

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4790k,Z-97, 16GB 2400 mhz, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 760TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Top Student
Posts: 3
Member Since: ‎08-10-2010
Message 9 of 40 (30,935 Views)

Re: HP Advisor has stopped working

Thanks. Good idea - tried it. But if the advisor isn't working, then neither is the  system restore. Catch 22...

Provost
Posts: 22,466
Member Since: ‎07-17-2009
Message 10 of 40 (30,923 Views)

Re: HP Advisor has stopped working

Windows restore and Advisor have nothing in common.  If Windows restore doesn't work then your PC has other issues.

 

 

Right mouse click on my computer, then properties, then system protection and click on the restore button. When the restore window opens, click on the box to show all available restore points and then a date when your PC was last working correctly. If you are using Norton AV then be sure to turn off "tamper protection" under the miscellaneous setting before trying the restore process.

 

 

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4790k,Z-97, 16GB 2400 mhz, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 760TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation