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techmonkey74
Posts: 40
Member Since: ‎02-23-2011
Message 1 of 5 (3,458 Views)

HP & Costco Concierge Service

[ Edited ]

I bought my HP p6680t through Costco in December.  When you buy a PC through Costco you get their  Concierge Service free of charge.  Basically I guess you get a two year warranty as opposed to HP's normal 1 year and the tech support I think is state side.  Has anyone used this service?  Are they a little "better" to use than straight HP tech support?  How is HP tech support these days?

 

It's  been a long time since I have had to call HP tech support and at the time  around 9yrs ago they were "OK".  Many times I think the techs were very knowledgeable but their was a major language barrier.  At the time if I called around 2 a.m. Pacific Time I would actually get a tech in Canada and Had pretty good results with them.  I think the Costco techs do refer to the HP techs with certain problems but I just was wondering if needed I should go through Costco Techs or straight to HP

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old_geekster
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Message 2 of 5 (3,454 Views)

Re: HP & Costco Concierge Service

TM, if I were you, I would contact Costco directly to see what they have to say. They are the ones who have to take care of your problems after the purchase. It will give you an opportunity to see how they handle your inquiry.
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techmonkey74
Posts: 40
Member Since: ‎02-23-2011
Message 3 of 5 (3,450 Views)

Re: HP & Costco Concierge Service

 


old_geekster wrote:
TM, if I were you, I would contact Costco directly to see what they have to say. They are the ones who have to take care of your problems after the purchase. It will give you an opportunity to see how they handle your inquiry.

I was thinking the same thing.  Right now I have no need to call for any tech support but was just curious on how good Costco really is.

 

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Hanspuppa
Posts: 4,494
Member Since: ‎09-04-2009
Message 4 of 5 (3,445 Views)

Re: HP & Costco Concierge Service

[ Edited ]

techmonkey74 wrote:I was thinking the same thing.  Right now I have no need to call for any tech support but was just curious on how good Costco really is.

I've purchased about ten computer systems from Costco in the past 3 years, mostly HP, and had four HP systems to fail within the first year.

 

They were taken back to Costo and Costco replaced these defective systems with new models. Most of these were due to hard drive failures. They didn't even ask to repair these systems.

 

These were purchased using a Business accouunt, so I'm not sure whether Costco gave some preferential service for Business accounts.

 

I have also purchased some from SamsClub, but their selection is not as good as Costo's and SamsClub does not offer the second year warranty.

 

I have not needed their second year warranty, so I can't comment on if it is reliable or not, but my first year warranty service could not have been better, except if I had not needed it at all......:smileywink:.......Things do break....Law of Nature.

 

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Big_Dave
Posts: 20,452
Member Since: ‎07-17-2009
Message 5 of 5 (3,396 Views)

Re: HP & Costco Concierge Service

Hi,

 

Check with your credit card company on warranty extensions for the purchase of electronic devices. Some credit card companies will add an additional year on to the manufacturer's warranty coverage.

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