Cannot cancel print in queue (1230 Views)
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chaslouusn
Posts: 14
Member Since: ‎07-22-2011
Message 1 of 4 (1,230 Views)
Accepted Solution

Cannot cancel print in queue

I have HP Laptop dv9000, with Windows Vista and HP Printer, Photosmart C7200 series.  I cannot cancel the print queue and therefor printer will not print in normal or test mode.. I have had the computer for over four years without this problem. Any Ideas?

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DavidPK
Posts: 30,550
Member Since: ‎09-24-2010
Message 2 of 4 (1,225 Views)

Re: Cannot cancel print in queue

Hi,

 

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document(s) have been removed.

 

Regards,

 

DP-K

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Tutor
chaslouusn
Posts: 14
Member Since: ‎07-22-2011
Message 3 of 4 (1,218 Views)

Re: Cannot cancel print in queue

Thank you.  Your answer was correct and easy to follow.

 

i had tried every trouble shooting method on the  web with no luck.

 

You're a life saver.  Keep up the good work

 

Charlie H.

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DavidPK
Posts: 30,550
Member Since: ‎09-24-2010
Message 4 of 4 (1,211 Views)

Re: Cannot cancel print in queue

Hi Charlie,

 

You're welcome and glad it helped :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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