09-30-2010 07:59 AM
After a ridiculous phone call to HP Support, I decided to ask here. Is there a compatibility issue with HP SimplePass and Google Chrome? If so, is there an update to correct? Thanks!
Pavilion DM4T Notebook
Windows 7 Home Premium
Google Chrome 6.0.472.63
09-30-2010 08:13 AM
SimplePass is not compatible with Google Chrome... You can to know the reason why on this link... http://www.google.com/support/forum/p/Chrome/threa
Although I am an HP employee, I am speaking for myself and not for HP.
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09-30-2010 08:17 PM
Thanks. I now understand that it is not compatible from everyone except the folks who built and sold me the device. Now, how do we get some idea of HP's stance on this? It appears that it is a software issue on HP / egistec side of things. Can't they simply state that they know it is an issue and they do (or do not) have plans to correct it. I just bought this laptop and have to say the support / information available is sad. Heck, while trying to figure this out today, I realized that the model # on my invoice is different from the model # I actually received. That may or may not be an issue but it seems to go along with everything else I've learned from HP today.
08-10-2013 09:42 AM
SimplePass is great. If only it worked!!!
With MS Explorer at least it worked part-time. With Google Chrome ... not at all. And btw, I would NEVER go back to using Explorer. Slow, crashes, all kinds of of issues. So HP ... are you going to make SimplePass (or something like it) work with Google Chrome or what? If not, this will be my LAST HP computer...and I've had MANY of them.
08-22-2013 04:18 PM
In my research for another thread, I came across this thread. Please see the following links for information on how to fix the SimplePass Chrome issue you are experiencing
HP Simplepass issue [with Google Chrome] - Marked Solved
Also, these two Authentec Support documents provide some useful steps
I hope this information helps! Please let me know if you have any questions!
09-14-2013 07:47 AM
Try the Torch Browser. It's basically Google Chrome with added features. It works just the same as Chrome, uses your bookmarks, settings, extensions, etc., and SimplePass does work, I tested it with multiple sites and it worked each time.