12-23-2013 01:38 PM
Update - I finally got a case manager, but there is still no investigation or information about the broken rewards program. More promises to get back to me, but the links are still broken and the rewards claim site is still "unavailable".
12-24-2013 03:12 AM
Hi lloh7, sorry about the experience you're having. I'll see if I can find out anything today, but I'm not too hopeful as most folks are on Christmas break. I'll be in touch as soon as I hear anything....
02-16-2014 11:46 AM - edited 02-16-2014 11:52 AM