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01-28-2011 03:50 PM
I am having difficulty with completely removing and uninstalling the HP drivers and software from my Dell Inspiron 830. I am running Windows 7.
I have attempted a number of times use the uninstall feature under programs and applications in Windows. This seemed to remove the applications from the list, but HP Update dated 7/7/10 2.97mb in size version 5.002.006.003 will not remove. In addition, my system keeps attempting to load SmartWebPrinting at various intervals.
I have downloaded and ran the uninstall utility (running it the 4 times as indicated) but still have the same problems.
Please let me know what specific steps I may take to completely remove this software from my machine, including the registry entries, startup services, and/or whatever else I need to do to get it OFF MY SYSTEM!!! Thank you.
07-03-2011 04:25 PM
How come no one has answered this question? I have the same problem, and undoubtedly others do. Even if one tries to uninstall from the control panel, some programs, including hp, resist uninstallation. HELP!
07-29-2011 09:28 AM - edited 07-29-2011 09:29 AM
1) Click the Start Menu:
Open a command prompt or select Run (Vista and Win7 user, run the command prompt as administrator
Type: net stop spooler <hit enter>
Type: net start spooler <hit enter >
Type: exit <hit enter >
2) Open Windows Explorer and navigate to:
NOTE: %systemroot% is usually C:\Windows, but it might be "winnt" or something else; this is set when the OS is installed. Most systems are like this C:\Windows\system32\spool\drivers\w32x86
3) Inside the w32x86 folder there will be other folders and files. Delete everything inside but DO NOT delete the w32x86 folder.
4) Restert the computer
Source found here
09-09-2011 09:29 AM
Thanks so much! I believe this last procedure was the one necessary to completely fix some very annoying, hard to cure issues. One of them was the "Devices and Printers" dialog showing up empty, loading for a long time; also, I had some system scan software that would hang in the same place every time, requiring task mgr to close. I think some Windows Update errors were also to blame. I hope that others find this helpful.
Now for the "shame on HP" message- I had an Officejet 6500, e709n and the software was never ready for Windows 7- no drivers, updates, hotfixes, or anything else would ever do the job. Thank goodness for the Staples printer recycle program, I was able to get a great deal on a fine all-in-one from another maker. Sorry it had to end this way, but it's for the best.
09-09-2011 09:31 AM
One more thing I should note- the fix could be amended to include 64 bit Win 7. I had nothing in the w32x86 folder, but cleaning out the x64 folder did the trick. Thanks again.