HP Support Forums
Join in the conversation.
01-28-2011 04:50 PM
I am having difficulty with completely removing and uninstalling the HP drivers and software from my Dell Inspiron 830. I am running Windows 7.
I have attempted a number of times use the uninstall feature under programs and applications in Windows. This seemed to remove the applications from the list, but HP Update dated 7/7/10 2.97mb in size version 5.002.006.003 will not remove. In addition, my system keeps attempting to load SmartWebPrinting at various intervals.
I have downloaded and ran the uninstall utility (running it the 4 times as indicated) but still have the same problems.
Please let me know what specific steps I may take to completely remove this software from my machine, including the registry entries, startup services, and/or whatever else I need to do to get it OFF MY SYSTEM!!! Thank you.
07-03-2011 05:25 PM
How come no one has answered this question? I have the same problem, and undoubtedly others do. Even if one tries to uninstall from the control panel, some programs, including hp, resist uninstallation. HELP!
07-29-2011 10:28 AM - edited 07-29-2011 10:29 AM
1) Click the Start Menu:
Open a command prompt or select Run (Vista and Win7 user, run the command prompt as administrator
Type: net stop spooler <hit enter>
Type: net start spooler <hit enter >
Type: exit <hit enter >
2) Open Windows Explorer and navigate to:
NOTE: %systemroot% is usually C:\Windows, but it might be "winnt" or something else; this is set when the OS is installed. Most systems are like this C:\Windows\system32\spool\drivers\w32x86
3) Inside the w32x86 folder there will be other folders and files. Delete everything inside but DO NOT delete the w32x86 folder.
4) Restert the computer
Source found here
09-09-2011 10:29 AM
Thanks so much! I believe this last procedure was the one necessary to completely fix some very annoying, hard to cure issues. One of them was the "Devices and Printers" dialog showing up empty, loading for a long time; also, I had some system scan software that would hang in the same place every time, requiring task mgr to close. I think some Windows Update errors were also to blame. I hope that others find this helpful.
Now for the "shame on HP" message- I had an Officejet 6500, e709n and the software was never ready for Windows 7- no drivers, updates, hotfixes, or anything else would ever do the job. Thank goodness for the Staples printer recycle program, I was able to get a great deal on a fine all-in-one from another maker. Sorry it had to end this way, but it's for the best.
09-09-2011 10:31 AM
One more thing I should note- the fix could be amended to include 64 bit Win 7. I had nothing in the w32x86 folder, but cleaning out the x64 folder did the trick. Thanks again.
07-11-2013 09:43 AM
Looks like HP is unable to make a uninstall software that works.
I have been fighting ten hours for reinstalling Descjet F735's software that stopped working, it shows a blue-grey window instead of showing scan-button and others as it should.
I cannot reinstall because it is impossible to unistall. It is all the time saying that it is already installed. I removed the files as instructed here but that did not help. Unistall with their software, restart computer etc. many times, but no, it will not be uninstalled.
HP calls their products "smart" - I recommend them immediately to remove that word from their products. It is a big lie.
It should be cheaper for me to put that printer in carbage can and buy an other, not HP.
At the 90's i made some times hard work to locate and remove viruses manually. That was piece of cake compared with HP producs uninstallation.
I very simply don't understand how come thei are not able to make working uninstall. It is easier to reinstall Windows and everything than to reinstall HP printer's software.
I highly recommend everyone to skip installing anything of HP. It is easy to install, but they don't want let you to get rid of it ever.
Otherwise HP's scanner software is very slow and also difficult if you want to decide yourself how to scan.
Don't know if anyone reads this, but if someone knows how to uninstall for real the HP software, I should be happy. I do not see any point in asking HP because they are not able to do a software for that purpose and most stupid of all is that their installation cannot reinstall to repair the installed version that is corrupt.