01-31-2012 08:20 PM
I have an HP 1350 All-In-One printer. I'm running XP. Anyway, I have a document that I'm trying to delete and it won't do it. It says STATUS--DELETING. Nothing is happening. I unplugged and turned off the printer. When I plug it back in, the message is still there. I can't print. Can someone help?
02-01-2012 03:21 AM
From the Control Panel, open Administrative Tools and select Sevices. Browse down to the print spooler service, right click it and select Properties then click on the Stop button. Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder.
Restart the computer and you should find the document has been removed.
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Microsoft MVP - Microsoft Windows Expert - Consumer
11-24-2013 01:03 AM
I am having the same problem now..I have Windows 8 (trying to adjust) and an HPOfficejet 6500 E710n-z and cannot delete the two documents scheduled to print! Very frustrating....can anyone out there help me?
11-25-2013 01:55 PM
I understand you are unable to delete print jobs from your print queue, using Windows 8. I would like to help.
Try running The HP Print and Scan Doctor which is a diagnostic tool that will find and fix common printing problems, including deleting your print queue.
You can also restart your computer to delete the print queue.
I hope this info helps!