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Student
cam598
Posts: 1
Member Since: ‎01-31-2012
Message 1 of 5 (6,802 Views)

Printer won't delete document

I have an HP 1350 All-In-One printer.  I'm running XP.  Anyway, I have a document that I'm trying to delete and it won't do it.  It says STATUS--DELETING.  Nothing is happening.  I unplugged and turned off the printer.  When I plug it back in, the message is still there.  I can't print.  Can someone help?

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DavidPK
Posts: 32,683
Member Since: ‎09-24-2010
Message 2 of 5 (6,788 Views)

Re: Printer won't delete document

Hi,

 

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder.

 

Restart the computer and you should find the document has been removed.

 

Regards,

 

DP-K

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Student
ivetteh
Posts: 1
Member Since: ‎11-24-2013
Message 3 of 5 (2,801 Views)

Re: Printer won't delete document

I am having the same problem now..I have Windows 8 (trying to adjust) and an HPOfficejet 6500 E710n-z and cannot delete the two documents scheduled to print! Very frustrating....can anyone out there help me?

HP Support Agent
Rainbow7000
Posts: 7,307
Member Since: ‎09-02-2013
Message 4 of 5 (2,773 Views)

Re: Printer won't delete document

Hello Ivetteh,

 

I understand you are unable to delete print jobs from your print queue, using Windows 8. I would like to help.

 

Try running The HP Print and Scan Doctor which is a diagnostic tool that will find and fix common printing problems, including deleting your print queue.

 

You can also restart your computer to delete the print queue.

 

I hope this info helps!

 

Take care :smileyhappy:

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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

R a i n b o w 7000
I work on behalf of HP

Honor Student
HPoks
Posts: 3
Member Since: ‎08-22-2014
Message 5 of 5 (476 Views)

Re: Printer won't delete document

Does HP make any printers that you don't need to restart your computer every time you want a line of print?

You seem happy restarting your computer, this is normal in your experience and anyone who doesn't like it is simply a bad person according to HP?

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