polylens onboarding and team firmware

[vvxphreak]

so, i have polylens and vvx 410s and 411s configured with Teams

out of nowhere,  a few phones dropped off, as it lost their config and teams icon no longer displayed

i have option 160 and 161 configured in DHCP witn the provisioning url

for the life of me i couldn get teams firmware back on. i removed the phone from polylends, factory reset etc and still nothing

the lcd shows VVX 411 in lop left corner

as a work around i pointed them to the MS teams sip gateway just to get it going

i toggled boot server options between 160 and 161, but to my knowledge i use 160 for poly non certified teams phones

i tried statuc options for the provisioning server and no luck to, phone registers in lens, gets policies but never the teams icon.

i am perplexed.

[vvxphreak]

well well wellk this is my issue

absolutely went crazy

Issue with Site-based provisioningSubscribe

Update - The team continues to investigate the problem. Progress has been made in identifying the area of code impacting the service. However, a root cause has not been determined.

The internal cache that manages site provisioning has been cleared as a mitigation. This will enable a subset of phones to sign back in while our investigation continues.
May 14, 2024 - 18:17 MDT

Investigating - We are investigating an issue where Site-based provisioning policies are not applied.

Policies set at the Device Group level are functioning correctly.
May 14, 2024 - 15:05 MDT

[M_Salman]

Hi @vvxphreak, Welcome to Poly HP Support Community.  
 

Thank you for your confirmation.  I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

Regards,

Salman