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frustratedhpwin
Posts: 1
Member Since: ‎01-01-2014
Message 1 of 4 (9,482 Views)

A fatal error occurred preventing product use, LaserJet Pro 200 color MFP M276nw

When trying to install the full printer software suite, as soon as I click the button to install after the .exe is extracted, I get an alert window with, "A fatal error occurred preventing product use." No error code, just an option to close the dialog.  I have read all the related support topics and similar threads and tried all the solutions to no avail.  Pasted below is the detailed error log. Any help at all would be much appreciated, Happy New Year!

 

Version=1
EventType=CLR20r3
EventTime=130330861946634368
ReportType=2
Consent=1
UploadTime=130330861947102369
ReportIdentifier=b741489f-732d-11e3-ad06-78e7d1894a6a
WOW64=1
Response.BucketId=3240107344
Response.BucketTable=5
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=hpbcsiinstaller.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=5.0.3.8039
Sig[2].Name=Problem Signature 03
Sig[2].Value=4fe20fe8
Sig[3].Name=Problem Signature 04
Sig[3].Value=hpbcsiInstaller
Sig[4].Name=Problem Signature 05
Sig[4].Value=5.0.3.8039
Sig[5].Name=Problem Signature 06
Sig[5].Value=4fe20fe8
Sig[6].Name=Problem Signature 07
Sig[6].Value=e
Sig[7].Name=Problem Signature 08
Sig[7].Value=1e
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.TypeInitialization
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\HP_LaserJet_200_color_MFP_M276\Installer\hpbcsiInstaller.exe
UI[3]=HP Installer has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\HP_LaserJet_200_color_MFP_M276\Installer\hpbcsiInstaller.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll
LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\apphelp.dll
LoadedModule[6]=C:\Windows\AppPatch\AcLayers.DLL
LoadedModule[7]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[12]=C:\Windows\syswow64\USER32.dll
LoadedModule[13]=C:\Windows\syswow64\GDI32.dll
LoadedModule[14]=C:\Windows\syswow64\LPK.dll
LoadedModule[15]=C:\Windows\syswow64\USP10.dll
LoadedModule[16]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[18]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[19]=C:\Windows\syswow64\ole32.dll
LoadedModule[20]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[21]=C:\Windows\system32\USERENV.dll
LoadedModule[22]=C:\Windows\system32\profapi.dll
LoadedModule[23]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[24]=C:\Windows\system32\MPR.dll
LoadedModule[25]=C:\Windows\system32\IMM32.DLL
LoadedModule[26]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[27]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[28]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
LoadedModule[29]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[30]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\9a6c1b7af18b4d5a91dc7f8d6617522f\mscorlib.ni.dll
LoadedModule[31]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsec.dll
LoadedModule[32]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[33]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[34]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[35]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
LoadedModule[36]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[37]=C:\Windows\system32\rsaenh.dll
LoadedModule[38]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[39]=C:\Windows\system32\ncrypt.dll
LoadedModule[40]=C:\Windows\system32\bcrypt.dll
LoadedModule[41]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[42]=C:\Windows\system32\GPAPI.dll
LoadedModule[43]=C:\Windows\system32\cryptnet.dll
LoadedModule[44]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[45]=C:\Windows\system32\SensApi.dll
LoadedModule[46]=C:\Windows\system32\uxtheme.dll
LoadedModule[47]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll
LoadedModule[48]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[49]=C:\HP_LaserJet_200_color_MFP_M276\Installer\hpbcsiCommonTools.dll
LoadedModule[50]=C:\HP_LaserJet_200_color_MFP_M276\Installer\NLog.dll
LoadedModule[51]=C:\Windows\system32\VERSION.dll
LoadedModule[52]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\5d22a30e587e2cac106b81fb351e7c08\System.ni.dll
LoadedModule[53]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\29f3ae8d313e62b4daed1107ccd29f9f\System.Configuration.ni.dll
LoadedModule[54]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\a9852a75edb6ed7cd5271b05519f5b56\System.Xml.ni.dll
LoadedModule[55]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\5aa44bce7933e4de09d935848f868a4b\System.Drawing.ni.dll
LoadedModule[56]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\ef0a534be135cd8f0d99d938d8b1814a\System.Windows.Forms.ni.dll
LoadedModule[57]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\764054efc88f51b54c8d7e44df26b671\System.Data.ni.dll
LoadedModule[58]=C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[59]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[60]=C:\Windows\syswow64\NSI.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=HP Installer
AppPath=C:\HP_LaserJet_200_color_MFP_M276\Installer\hpbcsiInstaller.exe
ReportDescription=Stopped working

Retired
Advance23
Posts: 2,789
Member Since: ‎09-03-2013
Message 2 of 4 (9,412 Views)

Re: A fatal error occurred preventing product use, LaserJet Pro 200 color MFP M276nw

Hi frustratedhpwin and welcome to the HP Forum,

 

I understand that you are getting a fatal error while trying to install the printer. I will try my best to help you resolve this problem. I suggest that you Use the System File Checker tool to repair missing or corrupted system files. I also recommend that you download and run the HP Support Assistant to make sure all your drivers and chipset are updated.

 

I hope this helps, let me know.

 

Thank you,

I worked on behalf of HP.
Honor Student
nayeem786
Posts: 2
Member Since: ‎04-17-2014
Message 3 of 4 (8,652 Views)

Re: A fatal error occurred preventing product use, LaserJet Pro 200 color MFP M276nw

Student
HennoTaht
Posts: 1
Member Since: ‎12-18-2014
Message 4 of 4 (104 Views)

Re: A fatal error occurred preventing product use, LaserJet Pro 200 color MFP M276nw

I had the same error on Windows XP. Nothing helped. Eventually I just did a clean install to XP, installed all the software and then tried again and I was hit with this error once more. Then I did clean install to XP again, installed *only* network card driver and then tried installing Full Solution version of the driver again. This time it worked. What I noticed the was that it complained that .NET was not installed and offered to install either 3.0 or 3.5 (with SP1, can't remember which one). I let it install it and it worked.

 

So I think that this is an incompatibility issue with the driver and .NET version. Uninstall any existing .NET and then try installing the full solution again. It should install the required .NET and work. If not, then do a clean install and install the printer as the first thing :-)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation