A fatal error occurred preventing product use, LaserJet Pro 200 color MFP M276nw (4680 Views)
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Student
frustratedhpwin
Posts: 1
Member Since: ‎01-01-2014
Message 1 of 3 (4,680 Views)

A fatal error occurred preventing product use, LaserJet Pro 200 color MFP M276nw

When trying to install the full printer software suite, as soon as I click the button to install after the .exe is extracted, I get an alert window with, "A fatal error occurred preventing product use." No error code, just an option to close the dialog.  I have read all the related support topics and similar threads and tried all the solutions to no avail.  Pasted below is the detailed error log. Any help at all would be much appreciated, Happy New Year!

 

Version=1
EventType=CLR20r3
EventTime=130330861946634368
ReportType=2
Consent=1
UploadTime=130330861947102369
ReportIdentifier=b741489f-732d-11e3-ad06-78e7d1894a6a
WOW64=1
Response.BucketId=3240107344
Response.BucketTable=5
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=hpbcsiinstaller.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=5.0.3.8039
Sig[2].Name=Problem Signature 03
Sig[2].Value=4fe20fe8
Sig[3].Name=Problem Signature 04
Sig[3].Value=hpbcsiInstaller
Sig[4].Name=Problem Signature 05
Sig[4].Value=5.0.3.8039
Sig[5].Name=Problem Signature 06
Sig[5].Value=4fe20fe8
Sig[6].Name=Problem Signature 07
Sig[6].Value=e
Sig[7].Name=Problem Signature 08
Sig[7].Value=1e
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.TypeInitialization
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\HP_LaserJet_200_color_MFP_M276\Installer\hpbcsiInstaller.exe
UI[3]=HP Installer has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\HP_LaserJet_200_color_MFP_M276\Installer\hpbcsiInstaller.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll
LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\apphelp.dll
LoadedModule[6]=C:\Windows\AppPatch\AcLayers.DLL
LoadedModule[7]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[12]=C:\Windows\syswow64\USER32.dll
LoadedModule[13]=C:\Windows\syswow64\GDI32.dll
LoadedModule[14]=C:\Windows\syswow64\LPK.dll
LoadedModule[15]=C:\Windows\syswow64\USP10.dll
LoadedModule[16]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[18]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[19]=C:\Windows\syswow64\ole32.dll
LoadedModule[20]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[21]=C:\Windows\system32\USERENV.dll
LoadedModule[22]=C:\Windows\system32\profapi.dll
LoadedModule[23]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[24]=C:\Windows\system32\MPR.dll
LoadedModule[25]=C:\Windows\system32\IMM32.DLL
LoadedModule[26]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[27]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[28]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
LoadedModule[29]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[30]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\9a6c1b7af18b4d5a91dc7f8d6617522f\mscorlib.ni.dll
LoadedModule[31]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsec.dll
LoadedModule[32]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[33]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[34]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[35]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
LoadedModule[36]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[37]=C:\Windows\system32\rsaenh.dll
LoadedModule[38]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[39]=C:\Windows\system32\ncrypt.dll
LoadedModule[40]=C:\Windows\system32\bcrypt.dll
LoadedModule[41]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[42]=C:\Windows\system32\GPAPI.dll
LoadedModule[43]=C:\Windows\system32\cryptnet.dll
LoadedModule[44]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[45]=C:\Windows\system32\SensApi.dll
LoadedModule[46]=C:\Windows\system32\uxtheme.dll
LoadedModule[47]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll
LoadedModule[48]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[49]=C:\HP_LaserJet_200_color_MFP_M276\Installer\hpbcsiCommonTools.dll
LoadedModule[50]=C:\HP_LaserJet_200_color_MFP_M276\Installer\NLog.dll
LoadedModule[51]=C:\Windows\system32\VERSION.dll
LoadedModule[52]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\5d22a30e587e2cac106b81fb351e7c08\System.ni.dll
LoadedModule[53]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\29f3ae8d313e62b4daed1107ccd29f9f\System.Configuration.ni.dll
LoadedModule[54]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\a9852a75edb6ed7cd5271b05519f5b56\System.Xml.ni.dll
LoadedModule[55]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\5aa44bce7933e4de09d935848f868a4b\System.Drawing.ni.dll
LoadedModule[56]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\ef0a534be135cd8f0d99d938d8b1814a\System.Windows.Forms.ni.dll
LoadedModule[57]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\764054efc88f51b54c8d7e44df26b671\System.Data.ni.dll
LoadedModule[58]=C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[59]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[60]=C:\Windows\syswow64\NSI.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=HP Installer
AppPath=C:\HP_LaserJet_200_color_MFP_M276\Installer\hpbcsiInstaller.exe
ReportDescription=Stopped working

HP Support Agent
Advance23
Posts: 2,314
Member Since: ‎09-03-2013
Message 2 of 3 (4,611 Views)

Re: A fatal error occurred preventing product use, LaserJet Pro 200 color MFP M276nw

Hi frustratedhpwin and welcome to the HP Forum,

 

I understand that you are getting a fatal error while trying to install the printer. I will try my best to help you resolve this problem. I suggest that you Use the System File Checker tool to repair missing or corrupted system files. I also recommend that you download and run the HP Support Assistant to make sure all your drivers and chipset are updated.

 

I hope this helps, let me know.

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!



~Advance23~
I work on behalf of HP
Honor Student
nayeem786
Posts: 2
Member Since: ‎04-17-2014
Message 3 of 3 (3,850 Views)

Re: A fatal error occurred preventing product use, LaserJet Pro 200 color MFP M276nw

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