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Honor Student
WhittWhitt
Posts: 3
Member Since: ‎12-06-2010
Message 1 of 17 (11,827 Views)

Computer Does Not Recognize My Printer

I have an HP Photosmart c4450 All-In-One printer.

The computer does not recognize the printer, and vice versa.

I cannot print and do not have the CD that came with the printer.

 

Help please?

Master's Graduate
Katie_H
Posts: 711
Member Since: ‎03-25-2010
Message 2 of 17 (11,803 Views)

Re: Computer Does Not Recognize My Printer

Here is the software/driver page for your product:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=3655575&

 

Let me know if this helps! :smileyhappy:


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Honor Student
WhittWhitt
Posts: 3
Member Since: ‎12-06-2010
Message 3 of 17 (11,786 Views)

Re: Computer Does Not Recognize My Printer

What would I download? Drive? Update? Utility - Diagnostic Tool?

Master's Graduate
Katie_H
Posts: 711
Member Since: ‎03-25-2010
Message 4 of 17 (11,783 Views)

Re: Computer Does Not Recognize My Printer

You're going to want to download and install the driver for your version of Windows.  If there is more than one driver listed for your version of Windows, select "HP Photosmart Full Feature Software and Drivers."


I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Honor Student
WhittWhitt
Posts: 3
Member Since: ‎12-06-2010
Message 5 of 17 (11,778 Views)

Re: Computer Does Not Recognize My Printer

Ok, I'm downloading it. I'll let you know if I need any more help once it gets down downloading.

Master's Graduate
Katie_H
Posts: 711
Member Since: ‎03-25-2010
Message 6 of 17 (11,765 Views)

Re: Computer Does Not Recognize My Printer

Great!  Let me know if it works for you.


I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Student
springly78
Posts: 1
Member Since: ‎07-02-2011
Message 7 of 17 (11,324 Views)

Re: Computer Does Not Recognize My Printer

 

I have the same issue as the other person. I have the following : HP Officejet 4500 G510n ( am using it wired due to not having a router) and  I have a MAC OS X 10.5.8

 

When I received the printer as a gift on June 24th I installed it the following day. Besides the computer not liking the CD that came with it ( it could not be read) and installing a driver from online everything was great until this morning. I tried to print and it went AWOL. I have unplugged all and left for 8 hours, replugged and tried again= no change in the dead status. I checked the printer cable on an older printer and the printer was recognized immediately. Back to square one. The computer is not recognizing the printer. Next step was to uninstall the software and reinstall. Did that  got to the area where communication needs to occur and nothing. I reregistered the product the day I initially installed it. I looked online to check warranty and nothing came up so I re-registered.  Please advise as to what my  next step needs to be. I NEED this printer.

 

 

 

I do not believe this is a MAC issue.  

Student
Queenslady
Posts: 1
Member Since: ‎08-14-2012
Message 8 of 17 (9,861 Views)

Re: Computer Does Not Recognize My Printer

My laptop computer is not connected to my printer's IP address.  How do I get it connected.  It suddenly stopped printing a couple of days ago.  HP support could not solve it but said it the indications are that it is not connected to the IP address.  Anyone know how to do this?

 

Honor Student
will1989
Posts: 2
Member Since: ‎05-12-2013
Message 9 of 17 (8,133 Views)

Re: Computer Does Not Recognize My Printer


WhittWhitt wrote:

I have an HP Photosmart c4450 All-In-One printer.

The computer does not recognize the printer, and vice versa.

I cannot print and do not have the CD that came with the printer.

 

Help please?


 

Honor Student
will1989
Posts: 2
Member Since: ‎05-12-2013
Message 10 of 17 (8,132 Views)

Re: Computer Does Not Recognize My Printer

can not print

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