12-27-2013 03:53 AM
I have tried installing my HP officejet 4620 on windows 8 through USB connection.
The complete instalation is going fine but although I connected the 4620 to my comp through USB cable I get to a screen where I am asked "continue the instalation without conecting now......".
I then have the option to go back or....... to skip. I cannot continue.
I followed your recomendation to download the drivers based on the operation system I am running (windows 8.1) but the problem persists.
Is there something I am doing wrong?
01-08-2014 12:15 PM
I understand you are receiving a message indicating "Continue the installation without connecting now", during the installation.
Did you connect this USB cable to your computer, during the installation? If you did, then follow these steps:
Please uninstall your software from the Control Panel, on your computer. I will provide an HP document on performing this step here. (Make sure you have disconnected the USB cable, from your computer).
Next, clean your Temp folder on the computer. I will provide a YouTube video on performing this step here.
Now, install the full feature software from the CD or the HP website here. Make sure you choose your correct operating system; either 32 bit or 64 bit. (You can plug in this USB cable once it prompts you to during the installation).
Please inform me your troubleshooting steps.
01-26-2014 10:31 AM
HP Officejet 4620 e-All-in-One Printer
Windows 8 RP
Are there any available drivers for Windows 8 as I currently do not have a PC with an alternate OS installed?
04-12-2014 12:21 AM
I just bought a new harddrive/tower/ HP Pavilion with window 8. My HP Officejet 4620 printers is less than two years old. but the HP Pavilion says it is not compatible with windows 8. It only takes the older versions. What can I do? The printer is in good condition. I would like to use my new tower with my old software/printer which is in good condition. It is also HP so the hard drive and the printer should be compatible since it is the same company????????