11-24-2013 03:44 PM
New HP ENVY 5530 wireless printer bought 2 days ago. Will NOT print a single document in Windows 8.1. It's scanning perfectly, I can also print from my Android HP eprint App perfectly. The printer is showing as connected and working properly (as evidenced by printing ability from other device).
The printer acknowledges I'm trying to print a Word doc, the printer message box, when clicked, shows me the document has been sent to the printer yet it sits there for about 3 - 4 seconds then ...DISAPPEARS and no document comes out the printer.
I have done everything I can think of....And, looking at the printer properties, it seems to have created its own dedicated Port which shows as "WSD...long number etc" Please help. Thanks!
11-30-2013 03:56 PM
UPDATE: I am utterly discouraged, frustrated and pretty annoyed now. Windows 8 and 8.1 are obviously the cause ofserious issues with HP ENVY 5530 (and other HP printers!) I have been on the phone since 11/26/13 and spoken to no less than 6 different people, one of which was a supervisor (Jay) at the HP Total Care Tech Support dept. My issue has slowly been escalated to the Lead Stream Dept. which was of no concrete help! I just got off the phone with one of the engineers (name: Sanal, in India) and he could not resolve the issue ater uninstalling, reinstalling and cleaning up the registry, checking the spooler etc etc. His advice was to call my ISP Comcast and get them to change the 'channel' to 11 as the printer works best under channel 11....?!?! WHY? I am not about to include another party to add to my issue! I think I need to take this printer back and buy one that I have researched and know for a fact works perfectly under Win 8.1!!!! I am so angry at this minute! How is this in god's name possible not to have a patch for this APPARENTLY COMMON issue your HP newer model printers are having with win 8 and 8.1??? I was reassured each and every time the issue would be resolved during each and every call I made! No one can resolve the inability of the printer and laptop to communicate. It shows are connected, online, functioning, is set up and installed properly.... it will scan, copy and even print docs from my Android YET NOTHING will print not even a test page from my Acer Laptop which is less than 10 months old!! HP scan doctor cannot figure out what is wrong either. Its test page does not print, yet its INTERNAL test page printed just fine. SMH.....sigh.....
02-05-2014 06:55 AM
I am in the same boat today, after spending 2 hours on the phone yesterday with a lovely fella (from India), who seemed to do his best remotely to solve this problem. I have loaded the software from the CD, uninstalled it, reinstalled it from the HP site, after I was told there is a software issue. Everything looks fine until I try and print. My documents do not show up in the print spooler when I select 'see whats printing'. I have scanned this morning and that works great. I was told by the technician at HP that he can escalate this and put it in the hands of a higher up enginee, but this will take 24-48 hours to hear something back. I have 3 kids in school and we cannot be without a printer for that long! I made the suggestion of returning the printer, now without its box to the store, and was told that was one solution. I am not wasting any more time on this and will be returning the printer today! One would wonder how a company as tech savvy as HP can not find a fix to this problem. Oh yes....my technician told me I was the first person he encountered with this problem. Find this hard to believe!!
02-05-2014 09:30 AM - edited 02-05-2014 09:31 AM
Funny how that works ay? They lie. Unfortunately they lie. The techs/engineers, or at the very least their Supervisors, KNOW about this issue. It is a sad fact that they pretend to be unaware. Mine was escalated to the top tiers and India was also my starting point, I finally spoke to 10 people in all. HP offered to exchange my printer etc. I just took it back to the store and got an Office Jet 6600 which is perfectly compatible with Win 8.1 and works like a dream! They had a whole forum on Dec 5, 2013 HERE to discuss printer issues with win 8.1 it was/is common knowledge.... I am so sorry, I will cut this short as I am so tempted to rant for pages about the whole issue and what was admitted to me by one of their big wigs. In conclusion: there are driver / software and firmware (and maybe more?) issues with a lot of printers and win 8.1. Microsoft is actually the one at fault as HP is not the only company affected by this issue. Microsoft was of no help and wanted to run the same "tests" the techs from HP did AND CHARGE ME $129 for this service! Of course, I told them to go jump off a cliff.... Taking it back is the best thing you could do. Get another that IS compatible with win 8.1. Good luck!
BTW I AM NOT AN HONOR STUDENT...I don't know where that came from nor why I am listed as a "Student"?!