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Honor Student
RobR
Posts: 2
Member Since: ‎02-28-2012
Message 1 of 11 (3,973 Views)

HP Officejet Pro 8600 N911g prints fax confirmation without image

I recently bought the HP Officejet Pro 8600 N911g.

It prints the fax confirmation without the fax image.

 

I went trough the setup as follows:

To enable fax confirmation
1. Touch right arrow , and then select Setup.
2. Touch Fax Setup, and then select Fax Reports.
3. Touch Fax Confirmation.
4. Touch to select one of the following options.

5. On (Send and Receive) - Prints a fax confirmation report for every fax you send and receive.

 

Prints a fax confirmation report for every fax you send and receive.
To include an image of the fax on the report
1. Touch Setup.
2. Touch Fax Reports, and then select Fax Confirmation.
3. Touch On (Send and Receive).
4. Touch Fax Confirmation with image.

 

This did not help, the confirmation is still without image.

Then I went through the setup via the web browser // advances fax setup //  and clicked the appropriate boxes.

Also this did not help.

 

Please can someone help me out as I am out of ideas now.

 

Regards

Provost
ShlomiL
Posts: 10,637
Member Since: ‎01-03-2011
Message 2 of 11 (3,956 Views)

Re: HP Officejet Pro 8600 N911g prints fax confirmation without image

[ Edited ]

Hi,

Please follow the steps below to print a fax information with image... I would not recommenf you to set such a fax confirmation for incoming faxes as described by the previous settings.

 

Step one: Set the Fax Confirmation.

  1. Click the right arrow, then click the Setup icon.
  2. Enter the Fax Setup.
  3. Enter the Fax Reports.
  4. Select On (Fax Send).
  5. Select Fax confirmation with image

Step two: Set the Fax method.

  1. From the printer home screen, click the Fax icon.
  2. On the bottom, click the Other Methods bottom.
  3. Click the Scan and Fax option.
  4. On the bottom, click Set Default to keep the settings for future use.

Please note that an image will print for outgoing faxes sent from the top feeder only, and not while faxing from the scanner glass.

 

Regards,

Shlomi

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Honor Student
Kymmy
Posts: 2
Member Since: ‎02-24-2011
Message 3 of 11 (2,843 Views)

Re: HP Officejet Pro 8600 N911g prints fax confirmation without image

I am having a similar problem.  I just purchased the 8600 Pro and sent a fax using the software.  I added a coversheet and then used the add scan icon to scan the docs I was faxing.  Submitted it and it went through but there wasn't a copy in my Fax folder on my PC.  There's just an entry on the fax log but you cannot open and view the fax docs sent when clicking on it.  So where does it store the fax that I just sent? or does it?

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 4 of 11 (2,837 Views)

Re: HP Officejet Pro 8600 N911g prints fax confirmation without image

It stores the fax in the temp files untill it is sent.  Once it sends the fax, it should delete the temp files used, so it shouldn't be saved there.

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Honor Student
Kymmy
Posts: 2
Member Since: ‎02-24-2011
Message 5 of 11 (2,833 Views)

Re: HP Officejet Pro 8600 N911g prints fax confirmation without image

Thanks so much for replying!  I wish that the software at least gave the option to keep the copy instead of deleting it.  Then I wouldn't have to scan it again to have an electronic copy.  I used to have software from a previous computer that kept all incoming and outgoing fax copies but that was more than 10 years ago.  Kinda feels like we're going backwards here!  

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Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 6 of 11 (2,830 Views)

Re: HP Officejet Pro 8600 N911g prints fax confirmation without image

A workaround for this would be to scan the documents in as PDF files and send fax them using the printer fax driver.  Let me know if you need more information on how to do this.

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shahid786
Posts: 2
Member Since: ‎02-13-2013
Message 7 of 11 (2,763 Views)

Re: HP Officejet Pro 8600 N911g prints fax confirmation without image

sir ,

 

i brought new Hp Officejet 8600 A911g Brand new ,  i configured fax in computer and connected to printer

 

but none of the fa x coming to my pc , all print is coming to and printing , and also sometime the faxi will come to my pc and automatically the same fa printing to the same printer

 

fax line is going to computer modem line , and the other mode part s conne cted to printer line port ( i think the connecttion is ok ) , our aim is all fax sould come to our computer , if the computer is off the fax will go to  printer 

 

can you pls assist me..

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Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 8 of 11 (2,738 Views)

Re: HP Officejet Pro 8600 N911g prints fax confirmation without image

Is the printer on a network, or is it connected to the printer via USB?

 

Does the phone cord that comes from the wall plug into the printer, or computer first?

 

Did you run the Fax to PC setup, or did you just run the Fax Setup Wizard?

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Honor Student
shahid786
Posts: 2
Member Since: ‎02-13-2013
Message 9 of 11 (2,731 Views)

Re: HP Officejet Pro 8600 N911g prints fax confirmation without image

Yes Connected in Network 

 

also the line first connected to computer , then other port of modem connected to printer

 

i configured fax ,

 

------

 

or please give me solution for below

 

i have windows xp proffesional computer , i configured fax , by deafult i want to get all fax in computer ( no need to print , if i need i will print manualy) ,  if my computer is off then i want to get fax in Hp 8600 machine 

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Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 10 of 11 (2,716 Views)

Re: HP Officejet Pro 8600 N911g prints fax confirmation without image

I'm betting that you still need to setup the Fax to PC option in the printer.  It's separate from the other fax features of the printer, so you have to do some extra stuff to set it up.  I'll link a document below that will walk you through the process.  Let me know what happens.

 

Setting Up HP Digital Fax to Save Received Faxes to your Computer

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