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Install Error "The system cannot find the file specified" (hpzprl40.exe)
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Top Student
Sarojraj977
Posts: 7
Member Since: ‎06-21-2013
Message 31 of 96 (3,709 Views)

Re: Install Error "The system cannot find the file specified" (hpzprl40.exe)

[ Edited ]

a bit confusion here. in step two u have mentioned about installation in part 3. do u mean when i double clikc on the downloaded file installation process shows me for running. do i have to click no or cancel the installation process on half way. and one more thing, u have mentioned about installing the latest adobe flash player. does it need to be installed in the windows OS or in internet page. i am using google chrome.

cheers.

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 32 of 96 (3,697 Views)

Re: Install Error "The system cannot find the file specified" (hpzprl40.exe)

Hi Sarojraj977,

 

When you double click the downloaded file it will extract all the software to a temp folder, and then you will get the installation splash screen. Once you get the initial installation splash screen you will need to cancel the installer, and continue with Step 4.

 

I am an HP employee.

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Top Student
Sarojraj977
Posts: 7
Member Since: ‎06-21-2013
Message 33 of 96 (3,689 Views)

Re: Install Error "The system cannot find the file specified" (hpzprl40.exe)

did what u said but when run the uninstall_run4 message pops out saying winodws cannot find 'ccc_uninstaller.exe'

cheers

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 34 of 96 (3,683 Views)

Re: Install Error "The system cannot find the file specified" (hpzprl40.exe)

Hi Sarojraj977,

 

Sounds like the operating system is not allowing the software to run. Try the steps below, and let me know what you find out?

 

To do a Windows 8 Refresh:

 

  1. Hold your mouse in the bottom or top right of the screen (if you have a touch screen, you can slide you finger from the right of the screen to the left) to bring up the Charms bar.
  2. Click on Settings.
  3. Click on "Change computer setting" at the bottom.
  4. Click on General.
  5. Scroll down to "Refresh your PC without affecting your files" and click on "Get Started" after that.
  6. That should start a Wizard that will take you through the Refresh process. 
  7. Install the printer to your computer
I am an HP employee.

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Top Student
Leeana
Posts: 7
Member Since: ‎06-25-2013
Message 35 of 96 (3,678 Views)

Re: Install Error "The system cannot find the file specified" (hpzprl40.exe)

I am getting the same error message and my printer is an HP Officejet 6310. I am reinstalling the software after some ink issues.

 

Thanks in advance. :smileyhappy:

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 36 of 96 (3,666 Views)

Re: Install Error "The system cannot find the file specified" (hpzprl40.exe)

Hi Leeana,

 

Follow the steps below

 

Step one: Clear temp directory

1. Type %temp% in the run or search for programs and files field

2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).

3. Continue with Step 2 below

 

Step two: Downloaded and extracted to your system:

1. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76831-1&cc=us&dlc=en&lc=en&...=

2. Once the download is finished double click on the file to extract the software.

3. When the installation window opens press the cancel button to stop the installation

4. Type %temp% in the run or search for programs and files field

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Right click on the folder, and select Copy

7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.

8. Open the 7z folder you just copied to your desktop

9. Open folder Util

10. Open folder CCC

11. Run the uninstall_L4

12. When the uninstall has completed restart the computer

13. Run Disk cleanup from Accessories\ System Tools folder under all programs

14. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

Let me know what you find out?

I am an HP employee.

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Top Student
Sarojraj977
Posts: 7
Member Since: ‎06-21-2013
Message 37 of 96 (3,665 Views)

Re: Install Error "The system cannot find the file specified" (hpzprl40.exe)

thanks hp wizard. finally problem is sorted out. i was working on it since a week. finally the driver is installed sucessfully. thanks a lot. but a sad thing lot of my files were deleted which i am working on it to get it back. anyway...my problem is solved and i am headache free which i was having due to it.

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 38 of 96 (3,662 Views)

Re: Install Error "The system cannot find the file specified" (hpzprl40.exe)

Hi Sarojraj977,

 

Doing the refresh option without affecting files shouldn't have removed any of your files. I am glad to hear the issue has been resolved. Have a wonderful day.

I am an HP employee.

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Top Student
Leeana
Posts: 7
Member Since: ‎06-25-2013
Message 39 of 96 (3,656 Views)

Re: Install Error "The system cannot find the file specified" (hpzprl40.exe)

Hey there,

 

You said delete all the files, not the folders within that folder right? Just wanted to make sure before proceeding.

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 40 of 96 (3,652 Views)

Re: Install Error "The system cannot find the file specified" (hpzprl40.exe)

Hi Leeana,

 

Attempt to clean out all files and folders within the %temp% folder.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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