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garykoz01
Posts: 12
Member Since: ‎04-30-2012
Message 1 of 35 (48,583 Views)
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Photosmart Plus B209a-m driver install-Windows 7 64-bit

I have a Photosmart Plus B209a-m printer installed as a Network Printer.

 

I have 2 laptops connected to it. Both can print to it.

 

On my wife's laptop it is the only printer installed on my laptop I have an Officejet j4500 connected locally, also.

 

While trying to get the Solution Center software working on my wife's laptop I keep getting an error saying the Device installation did not complete. On my laptop the Solution Center Software only shows the locally installed printer.

 

While trying to correct the problem on my wife's laptop I noticed that when I go into Devices and Printers on both laptops the laptop shows a warning. When I got to troubleshoot the problem it tries to install a driver for the B209a-m printer. The install doesn't work and it keeps trying until I stop.

 

I have uninstall and reinstalled the printer with the file I downloaded from the HP Website.

 

Any suggestions would be greatly appreciated.

 

 

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 35 (48,503 Views)

Re: Photosmart Plus B209a-m driver install-Windows 7 64-bit

Hi garykoz01,

 

Try using the scrubber built into the CD or Download.

 

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-71739-3&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

 

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-71739-3&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
bbarach
Posts: 1
Member Since: ‎06-15-2012
Message 3 of 35 (46,938 Views)

Re: Photosmart Plus B209a-m driver install-Windows 7 64-bit

Very frustrated because I can not get the solution center to download--or else it did download and I can't find it anywhere!!! I have uninstalled the printer 2 times: first time with my computer's uninstall program; the second time with the instructions at

 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Photosmart-Plus-B209a-m-driver-install...

 

and still no luck.  I don't know how to access the scanner and needed to use it yesterday.  Is there any solution other than buying another brand printer that works?

 

I have a Toshiba Satelite L755 and  Windows 7 Home Premium 64 bit.

 

I would appreciate it if you could help me rectify this.

Thanks.

Barbara Barach

 

 

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 35 (46,935 Views)

Re: Photosmart Plus B209a-m driver install-Windows 7 64-bit

Hi Barbara,

 

Please follow the steps in Message 2 of 3, and let me know if you still have the issue with Solution Center?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
hhnhh4586
Posts: 1
Member Since: ‎08-03-2012
Message 5 of 35 (43,522 Views)

Re: Photosmart Plus Baa-m driver install-Windows 7 64-bit

thanquuuuuuuuuuuu



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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 6 of 35 (43,516 Views)

Re: Photosmart Plus Baa-m driver install-Windows 7 64-bit

[ Edited ]

Hi hhuhh4586,

 

Your welcome, Did this resolve all the issues you were having?

 

 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Tutor
garykoz01
Posts: 12
Member Since: ‎04-30-2012
Message 7 of 35 (39,261 Views)

Re: Photosmart Plus Baa-m driver install-Windows 7 64-bit

No i've still got the problem.

 

I've uninstalled and re installed the software at least 6 times, re booting between the uninstall an install.

 

I've downloaded the software 3 times the last ime was 2 days ago.

 

Any suggestions???

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 8 of 35 (39,204 Views)

Re: Photosmart Plus Baa-m driver install-Windows 7 64-bit

Hi garykoz01,

 

What printer do you have?

 

How do you have it connected to the computer?

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Tutor
garykoz01
Posts: 12
Member Since: ‎04-30-2012
Message 9 of 35 (39,148 Views)

Re: Photosmart Plus Baa-m driver install-Windows 7 64-bit

I have a:smileytongue:hotosmart Plus B a-m printer

 

I installed the Print Scan Doctor software and ran it for the scanner because that is what i use the Solution Center for.

 

It found an error withthe same symptoms taht running the Sulution Center shows: The device isn't properly installed.

 

I went throungh the resolution process of uninstalling the printer, rebooting the PC and reinstalling the printer. The Solution Center still wont run. Has the same error.

 

I have no trouble scanning from Photoshop.

 

For what it's worth when I first got the priinter and installed the printer software it ran OK. This is installed on my wife's Toshiba Sattelite L675 laptop. Some time later it quit woking and hasn't worked since. Could it have been a Windows update that messed things up?

 

Thanks,

Gary Kozlowski

 

 

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 10 of 35 (39,137 Views)

Re: Photosmart Plus Baa-m driver install-Windows 7 64-bit

Hi Gary,

 

Looks like you may have an underlying windows issue cause the installation of our software to fail. It is possible that there was an update which may have contributed to this issue.

 

Have you tried the solution steps I provided on your wifes computer?

 

You may want to install this printer on a different computer other then your or your wifes to see if it works ok. This will isolate an issue with the hardware. Let me know what you find out?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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