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JonW
Posts: 547
Member Since: ‎08-07-2009
Message 1 of 40 (50,933 Views)

Printing in Windows 8 and Windows RT

[ Edited ]

Wow!  It Just Prints

You can easily print when you connect your new Windows 8 tablet, laptop, or desktop to your existing network with this HP printer.

 

HP has included basic (in-OS) drivers for your printer with the Windows 8 operating system and published two Windows 8 store applications.

 

What “just works”

  • Basic direct and network print from Windows 8 start tile programs like Internet Explorer, Google Chrome, and Firefox.
  • Basic print from desktop applications
  • Scan from desktop applications like MS Word and Paint.
  • Ink Level information from HP Printer Control and Scan from HP Scan and Capture Windows 8 store application.

You do not have to download any software or insert the printer CD.

At a high level, three steps are needed:

 

  1. Connect the new Windows 8 tablet or PC to a home network with a connected HP Printer
  2. Download HP Printer Control from the Windows 8 store.
  3. Download HP Scan and Capture from the Windows 8 store.

 

 

  1. Connect the new Windows 8 tablet or PC to a home network with a connected HP Printer

1.1. After a tablet or PC with Windows 8 is connected to a home network, HP basic print and scan drivers are connected automatically.

1.1.1.   To print from an internet browser, move to the far right of the screen to open the “charms” menu, and open devices

 Charms Menu

1.1.2.   Networked printers will be displayed as an option to print to.

 

Printers.jpg 

 

1.2.  From the desktop, open an application and choose file > print.

 

2 Download HP Printer Control and HP Scan and Capture from the Windows 8 store.

 

HP Apps.jpg

 

3.1. View Ink Levels and other printer information from the HP Printer Control

Printer Control.jpg

 

3.3. Scan from HP Scan and Capture

 

Scan and Capture.jpg

 

To have fuller features of your printer, install the full featured hp.com drivers.

 

This is need to get:

 

                        boarderless photo printing

                        scan to pdf

                        toolbox functions like printer maintenance

 

                       

From HP Printer Control, select “Get Full Featured Software”.

 

 

Please Note:  The Full solution Software does not install on Windows RT as it was not designed for the Platform

 

List of the products that support this method of Network Printing

 

Product Name

HP Officejet Pro X551dw Printer

HP Officejet Pro X451dn Printer

HP Officejet Pro X451dw Printer

HP Officejet 7100 Wide Format

HP Officejet Pro 3100 Black and White Printer

HP Officejet 7600A Wide Format e-All-in-One

HP Officejet Pro 200

HP Officejet Pro 250 MFP

HP Officejet Pro X576dw MFP

HP Officejet Pro X476dn MFP

HP Officejet Pro X476dw MFP

HP Officejet Pro 3610 Black and White e-All-in-One

HP Officejet Pro 3620 Black and White e-All-in-One

HP Officejet 150 Mobile L511

HP Photosmart 7520 series

HP Deskjet 2520 series

HP Deskjet 3510 series

HP Photosmart 6520 series

HP Deskjet 6520 series

HP ENVY 120 series

HP Deskjet 2020 series

HP Deskjet 2510 series

HP Photosmart 5520 series

HP Deskjet 5520 series

HP Deskjet 3520 series

HP Officejet 4610

HP Deskjet Ink Advantage 4615 All-in-One

HP Officejet 4620 plus e-All-in-One

HP Deskjet Ink Advantage 4625 e-All-in-One

HP Officejet 100 Mobile L411

HP Officejet 6600 All in One

HP Photosmart 5510d series

HP ENVY 110 e-All-in-One Printer D411

HP Photosmart 7510 series C311

HP Officejet Pro 8600 e-All-in-One

HP Officejet 6700 Premium e-All-in-One

HP Officejet 6100 ePrinter

HP Officejet Pro 8100

HP Photosmart 5510 series

HP Photosmart 6510 series

HP Deskjet 3070 B611 series

HP Deskjet 3050A J611 series

HP Deskjet 3000 J310 series

HP Deskjet Ink Advantage 2060 K110

HP Envy 100 D410 series

HP Deskjet 3050

HP Officejet 6500 E710n-z

HP Officejet 7500 E910

HP Officejet Pro 8500A e-All-in-One Printer - A910a to f

HP Officejet 6500 E710a-f

HP Deskjet Ink Advantage 210

HP Deskjet 1000 J110 series

HP Deskjet 2000 J210 series

HP Photosmart Plus All-in-One B210 series

HP Deskjet 2050

HP Deskjet 1050

 

 

HP Photosmart B110 series

HP Photosmart B010 series

HP Photosmart Ink Adv K510

HP Photosmart Prem C310 series

HP Photosmart Prem C310 series

HP Photosmart Wireless All-in-One D110 series

HP Photosmart C410 Series

HP Photosmart Prem C410 Japan

HP Photosmart eStation C510 series

HP Photosmart eStation C510 Japan

HP Officejet 4400 K410

HP Officejet 4500 All-in-One G510g to m

HP Officejet 4500 Desktop Edition All-in-One G510a to f

HP Officejet Advantage 4500 All-in-One K710g

HP Officejet 4575 All-in-One K710a

HP Officejet 4500 Wireless All-in-One G510n to z

HP Officejet 7000 Wide Format Printer

HP Deskjet F2400 series

HP Photosmart Plus B209a-m

HP Deskjet D5500 series

HP Deskjet F4400 series

HP DJ F4500 series

HP Deskjet Ink Advantage K209a-z and K209g

HP Photosmart C4600 series

HP Photosmart C4700 series

HP Photosmart Premium Web C309n-s

HP Photosmart B109a-m series

HP Photosmart Wireless B109n-z

HP Photosmart Premium C309a-f

HP Photosmart Premium C309g-m

 
JonW

I work for HP
Grad Student
SophiaS
Posts: 176
Member Since: ‎10-16-2009
Message 2 of 40 (50,909 Views)

Re: Printing in Windows 8 and Windows RT

This worked for me.  I connected my new Win 8 laptop to my home network, then I could print.  I printed a reciepe I wanted from Internet Explorer - my printer autmoatically showed up under devices in the charms menu.

 

Thanks!



If I have helped you solve your issue please mark it as solved .....

(I am an HP employee)
Master's Graduate
JonW
Posts: 547
Member Since: ‎08-07-2009
Message 3 of 40 (49,797 Views)

Re: Printing in Windows 8 and Windows RT

[ Edited ]

While the printers that are listed in the earlier posts are support users may just want to print and scan without installing any other software.

 

In this case the printers can be used as follows (Sorry for the long post but there is lots of information)

 

You can easily install the print driver for your Windows RT device for a USB or a Network Connection. HP has included a basic print driver for your printer in the Windows RT operating system (called an in-OS driver).

 

Here are some simple installation steps to get you printing right away.

 

Step one: Install the in-OS print driver

Choose your connection type for steps to install the in-OS driver.

Wired (Ethernet) or wireless connection

    1. Turn the printer on and make sure that it is connected to the network.
    2. Windows RT detects the printer on the network and installs the in-OS driver.

What if the network installation did not begin automatically?

If the installation did not begin automatically, follow these steps to add the printer in Devices and Printers.

      1. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
      2. Click or tap Search ( ).
      3. Click or tap Settings ( ).
      4. Type Devices and printers in the search box, and then click or tap Devices and Printers in the results.
      5. Click or tap Add a printer. The device searches for available printers.
      6. Select your printer, and then click or tap Next.
      7. Windows automatically detects your printer model and installs the correct driver.
      8. After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click or tap Next.
      9. Choose whether to share the printer over the network, and then click or tap Next.
      10. Choose whether to set the printer as the default printer, and then click or tap Finish.

USB connection

    1. Turn the printer on.
    2. Connect the USB cable to the printer and to the device. Windows RT automatically installs the in-OS driver for the printer.

How do I manually install the print driver?

If the installation did not begin automatically, follow these steps to add the printer in Devices and Printers.

      1. Make sure that the printer is turned on and that it is connected to the device with the USB cable.
      2. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
      3. Click or tap Search ( ).
      4. Click or tap Settings ( ).
      5. Type Devices and printers in the search box, and then click or tap Devices and Printers in the results.
      6. Click or tap Add a printer. The device searches for available printers.
      7. Select your printer, and then click or tap Next.
      8. Windows automatically detects your printer model and installs the correct driver.
      9. After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click or tap Next.
      10. Choose whether to set the printer as the default printer, and then click or tap Finish.

Step two: Print a document or photo

Follow these steps to print from a Start screen app or from a Desktop app.

Option one: Print from a Start screen app

Follow these steps to print from an app (software program) on the Start screen in Windows RT.

    1. From the Start screen, click or tap an app, such as Internet Explorer, that you want to print from.
    2. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
    3. Click or tap Devices to display a list of installed devices including printers.
    4. Click or tap the HP driver that you installed.
    5. Click or tap Print to print.

NOTE:

Since it is up to the app developer to include the ability to print, not all apps will have the print option. If no printers are listed under Devices, make sure that an HP print driver has been installed, and then contact the app developer to see if printing from it is an option.

Option two: Print from a Desktop app

Follow these steps to print from an app (software program) designed to launch in the classic Desktop interface in Windows RT.

Video of printing from the Desktop

NOTE:

Although the steps in this video are for Windows 8, they also apply to Windows RT.

The following video demonstrates how to print in Windows 8 from the Desktop.

 

Video of printing in Windows 8 from the Desktop

 

 

    1. From the Desktop or the Start screen, click or tap a Desktop app, such as Microsoft Office Word, that you want to print from. The app opens on the Desktop.
    2. Click or tap File, and then click or tap Open. Browse to select the document or photo that you wish to open, and then click or tap Open.
    3. Click or tap File, and then click or tap Print. The Print window displays.
    4. In the Select Printer section, click or tap the HP print driver that you installed.

NOTE:

'HP PCL3 A-size Printer Class Driver' is an example of an in-OS print driver you might see.

    1. Click or tap OK to print.

Frequently asked questions

Select one of the following topics for more information about using your printer in Windows RT.

 

Will the printer function differently with the in-OS driver?

Although your printer essentially functions the same with an in-OS driver in Windows RT, you might notice some differences compared to a full feature driver that is usually available with a Windows computer. Following is a summary of the differences in functionality with this driver.

    • No access to HP printing software and applications: HP printer software and applications such as HP Solution Center and HP Toolbox are not supported by the in-OS driver. However, options are available in this document to accomplish the tasks in these applications as you did before.
    • Limited functionality on the printer control panel: Functions such as Scan to Computer or Scan to Network folder will not work.

How do I scan?

Use one of the following options to scan a document or photo, if your printer supports scanning.

 

Scanning options

Use one of the following options to scan a document or photo.

NOTE:

One of these methods might not work, depending on the printer and your connection type. For instance, if the printer connects to the computer over a network you might only be able to scan using the Embedded Web Server (EWS). Try the other method if the first method you tried did not work.

Option one: Scanning with Paint

 

Video of scanning with Paint

NOTE:

Although the steps in this video are for Windows 8, they also apply to Windows RT.

The following video demonstrates how to scan in Windows 8 with Paint.

 

Video of scanning with Paint in Windows 8

 

      1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
      2. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
      3. Click or tap Search ( ).
      4. Click or tap Apps ( ) if it is not already selected.
      5. Type Paint in the search box, and then click or tap Paint in the results.
      6. Click or tap File, and then click or tap From scanner or camera.
      7. Select your printer, click or tap OK, and then click or tap Scan.

Scan settings available with Windows drivers

The following scan options and file types are available when you scan with drivers in Windows.

Scan Options

Picture: Color, Grayscale, Black and white

Text: Color, Grayscale, Black and white

Custom Settings

  • Contrast or Brightness adjustment
  • Resolution (75 - 4800 dpi, within the limits of the scanner model)
  • Picture type (Color, Grayscale, Black and White)

 

Supported file types

.bmp - Bitmap Image File

.jpg - JPG Image File

.tif - Tagged Image File

.png - Portable Network Graphics File

 

Option two: Scanning from the Embedded Web Server (Network only)

Follow these steps to scan a document from the printer's Embedded Web Server (EWS) {Embedded software that allows you to view printer status information, change settings, and manage the printer from your computer.} .

NOTE:

The printer must be connected to a wired (Ethernet) or wireless network to access the EWS. You cannot access the EWS with a USB connection.

Video of scanning from the Embedded Web Server

NOTE:

Although the steps in this video are for Windows 8, they also apply to Windows RT.

The following video demonstrates how to scan over a network in Windows 8 using the printer's Embedded Web Server (EWS).

 

Video of scanning from the Embedded Web Server in Windows 8

 

Step one: Get the printer IP address

In order to access the EWS, you need the IP address {A numeric code that uniquely identifies a device, like a computer or a printer, on a network.} assigned to your printer on your network. You can find the IP address in multiple ways, though options vary by printer.

      • Press the Wireless button on the printer control panel to view the network settings.
      • Access the Network menu on the printer control panel.
      • Print a network configuration page or wireless network test page.

For more details on these options or for instructions on finding your printer's IP address, www.hp.com/go/support and search for steps to print a network configuration page or to access network information on the control panel.

      •  Prompted to enter your printer name/number in the search box?

   If you are prompted for additional information, use the following steps to access your printer support page.

  

        1. Type your printer's name and number in the search box, and then click or tap Search.
        2. If necessary, select your model in a list of similar printers.

Step two: Access the EWS

      1. From the Desktop, open an Internet browser such as Internet Explorer.
      2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.

Figure 1: Example IP address in the browser address bar

 

NOTE:

Make sure that pop-up windows are not blocked in the browser. If pop-up windows are blocked, a message under the address line explains how to allow pop-up windows. If you try to scan with pop-up windows blocked, the scan fails.

The EWS\Printer information page opens.

        •  I got a security certificate error. What do I do?

   If a 'There is a problem with this website's security certificate' message displays in the Web browser when you try to open the EWS, or when you navigate within the EWS, click or tap ' Continue to this website (not recommended)'.

  

NOTE:

Choosing ' Continue to this website (not recommended)' will not harm your computer while you navigate within the printer's EWS. If you encounter this error outside of your HP printer's EWS, your computer could be at risk.

   If the Web browser fails to open the EWS after you click or tap ' Continue to this website (not recommended)', refresh the browser window.

      1. Continue to the next step.

Step three: Scan with the EWS

      1. Browse to the Scan tab of the EWS.

NOTE:

Webscan might need to be enabled before you try to scan. Click or tap the Settings tab and locate Webscan under administrative tools to enable the function.

      1. Specify the document type, color preference, paper size, resolution, quality, and brightness.
      2. Click or tap Start Scan.

How do I send a fax?

Although you cannot fax a document directly from your device, you can still fax a printed document from the printer if your printer supports faxing.

    1. Print the document you want to fax.
    2. Place the printout on the flat surface or feeder slot in the same way you would for scanning or copying a document.
    3. Fax the paper version of the document by using the faxing buttons on the control panel of the All-in-One.

How do I import and view images on a memory card?

 

Select your connection type for steps to access files or images on a memory card inserted into the printer's card slot.

USB connection

Video of importing and viewing images on a memory card

NOTE:

Although the steps in this video are for Windows 8, they also apply to Windows RT.

The following video demonstrates how to import and view images on a memory card in Windows 8 from your printer's memory card slot.

 

Video of importing and viewing images on a memory card for a USB connection

 

      1. Insert the card into the appropriate memory card slot on the printer.

NOTE:

If the card is already inserted, remove and then reinsert it.

        • If the Choose what to do with memory cards window opens, click or tap one of the options, and then follow the instructions to access your files or images.
        • If the Choose what to do with memory cards window does not open, use the following steps to access your files or images with File Explorer.
      1. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
      2. Click or tap Search ( ).
      3. Click or tap Apps ( ) if it is not already selected.
      4. Type File explorer in the search box, and then click or tap File Explorer in the results.
      5. Click or tap the drive letter that corresponds to the memory card slot on the printer to access your files or images.

Wired (Ethernet) or wireless network

Video of importing and viewing images on a memory card

NOTE:

Although the steps in this video are for Windows 8, they also apply to Windows RT.

The following video demonstrates how to import and view images on a memory card in Windows 8 from your printer's memory card slot.

 

Video of importing and viewing images on a memory card for a network connection

 

Step one: Map the network drive

      1. Insert the card into the appropriate memory card slot on the printer.

NOTE:

If the card is already inserted, remove and then reinsert it.

      1. Obtain the printer Host name by printing a network configuration report. Check the documentation that came with your printer for steps to print a network configuration report.

For instructions on how to print a network configuration report, www.hp.com/go/support and search for steps to print a network configuration page or to access network information on the control panel.

        • + Prompted to enter your printer name/number in the search box?

   If you are prompted for additional information, use the following steps to access your printer support page.

  

          1. Type your printer's name and number in the search box, and then click or tap Search.
          2. If necessary, select your model in a list of similar printers.
      1. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
      2. Click or tap Search ( ).
      3. Click or tap Apps ( ) if it is not already selected.
      4. Type File explorer in the search box, and then click or tap File Explorer in the results.
      5. Right-click or tap and hold Network until a box displays, release your finger from the touchscreen, and then click or tap Map network drive from the menu.
      6. From the Drive drop-down list, select an available drive letter.
      7. Find the Host name in the network configuration report. In the Folder text box, type \\<host name>\Memory_Card, where <host name> matches the Host name on the network configuration report.

NOTE:

Do not use the Browse feature or the mapping might fail.

      1. Check the box next to Reconnect at sign-in if it is not checked already.
      2. Click or tap Finish.

Step two: Access the files from the memory card

NOTE:

The printer must be turned on and connected to the network to access the files on the memory card.

      1. Return to the File Explorer window.
      2. Double-click or double-tap the letter and host name of the card reader on the printer to access your files or images.

How do I check ink levels?

To check ink levels, you can view the ink level indicators in the HP Printer Control app if you installed it.

Additionally, you can print a Self-Test Page from the printer control panel to view ink levels. Go to www.hp.com/go/support , and then search for the document on how to print the page.

    •  Are you seeing a prompt to enter your product name/number in the search box?

   Follow these steps to go to your printer's home page:

  

      1. Type your printer name and number in the search box, and then click Search.

If necessary, click your model in a list of similar printers.

JonW

I work for HP
Tutor
jnapier99
Posts: 10
Member Since: ‎12-07-2009
Message 4 of 40 (49,113 Views)

Device not Compatible message?

[ Edited ]

These steps did not work for my new MS Surface tablet.  The device (6500 printer) was found and added but I then receive a message stating that "the device is not compatible with this version of windows".  There seems to be no way to manually select/install a driver or any way around this that I have found.

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 5 of 40 (48,968 Views)

Printing in Windows 8 and Windows RT

Hello jnapier99

What is the exact model of your 6500? Is an an Officejet? An example of a model number would be E709n or for the Officejet 6500A E710n. For Officejets you can usually locate it on the inside of the printer where the ink carriage is.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Master's Graduate
JonW
Posts: 547
Member Since: ‎08-07-2009
Message 6 of 40 (48,961 Views)

Re: Device not Compatible message?


jnapier99 wrote:

These steps did not work for my new MS Surface tablet.  The device (6500 printer) was found and added but I then receive a message stating that "the device is not compatible with this version of windows".  There seems to be no way to manually select/install a driver or any way around this that I have found.


HI there,

 

In addition to which of the two 6500s your printer model is, could you tell me how you connected your printer to the Windows RT tablet (Network or USB).

 

Thanks

 

JonW

JonW

I work for HP
Tutor
jnapier99
Posts: 10
Member Since: ‎12-07-2009
Message 7 of 40 (48,950 Views)

Re: Device not Compatible message?

The printer model is e709n, connection to the tablet was done wirelessly - I selected add device, it was added but then I got the message of incompatability I noted above.  Thanks!

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 8 of 40 (48,771 Views)

Printing in Windows 8 and Windows RT

Hello jnapier99

The Officejet 6500 E709n does have a Windows 8 driver, however, it does not have a Windows 8 RT driver which is what the MS Surface tablet uses. This would explain the message you are receiving.

Source: Supported Printers for Windows 8
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Student
HelpDeskMom
Posts: 1
Member Since: ‎01-22-2013
Message 9 of 40 (48,361 Views)

Re: Printing in Windows 8 and Windows RT

thanks for this information. Does this mean that I can't get my HP OfficeJet Pro 8500 a909g to print with my daughters Surface?

Tutor
jnapier99
Posts: 10
Member Since: ‎12-07-2009
Message 10 of 40 (48,358 Views)

Re: Printing in Windows 8 and Windows RT

Are there plans for a WIn RT driver at any point for the 6500 e709n?

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