Remove Printer stuck in Windows 8 (8453 Views)
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Top Student
philmarks
Posts: 7
Member Since: ‎01-09-2013
Message 1 of 5 (8,453 Views)

Remove Printer stuck in Windows 8

Windows 8 won't let me remove printer definitions that are not working.  Going into Control Panel/Devices and Printers and following the "remove printer" dialog results in some cases in the printer entering a permanent "being removed" status.  I think it may have something to do with failed print jobs still being stuck in the queue for the printer in question.

 

Is there a way of forcibly removing unwanted printers?

 

If the problem is indeed due to stuck print jobs, how do I get rid of these?

 

PhD Student
Dot4
Posts: 767
Member Since: ‎11-17-2009
Message 2 of 5 (8,445 Views)

Re: Remove Printer stuck in Windows 8

Try using the Print Management tool.....follow these steps and let me know if this works

 

Try these steps from the Start Screen
1. Access the Charms bar (The pop out bar on the right hand side of the screen)
2. Select Settings
3. Under Settings select Tiles
4. Ensure show administrative  tools is selected to Yes
5. On the Start Screen select Print Management tile
6. Once the tool opens look to the left and select custom filters
7. Select All Drivers
8. Select your printer  right click then select delete
9. Under customer filters select All Printers
10. If you see your printer there select it and right click and select delete.
11. At this point I would suggest you restart you PC

I was an HP employee

If I have helped you solve your issue please mark it as solved

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Top Student
philmarks
Posts: 7
Member Since: ‎01-09-2013
Message 3 of 5 (8,434 Views)

Re: Remove Printer stuck in Windows 8

OK - thanks for the advice, it got me pointed in the right direction.

 

However, after following the first part of the directions, I found plenty of system administration tiles, just not one called "Print Management".

 

I did find that removing a second copy of the printer in the "Devices and Printers" screen also took care of the one that had hung.

 

After that, I was able to reinstall a completely clean copy of the printer software (in this case, Windows 7 driver for the Laserjet P1005) and from that point things seemed to operate normally.

 

I did learn a lot of helpful new information about navigating Windows 8 as a result of your advice.

Top Student
philmarks
Posts: 7
Member Since: ‎01-09-2013
Message 4 of 5 (8,433 Views)

Re: Remove Printer stuck in Windows 8

I should add that I needed to use the "Troubleshoot Printer" option after right--clicking on its icon, and subsequently to accept a "fix this problem as administrator" request from the system. A subsequent reboot probably also helped.
Honor Student
rufuspoofus
Posts: 1
Member Since: ‎02-21-2014
Message 5 of 5 (3,187 Views)

Re: Remove Printer stuck in Windows 8

I do not see a print management tile (show administrative tools is selected).  How do I get to the settings screen where I can remove the driver?

 

It is particularly frustrating because it is an hp computer having issues with an hp printer.

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