Question
Reply
Top Student
Posts: 7
Member Since: ‎01-09-2013
Message 1 of 6 (12,043 Views)

Remove Printer stuck in Windows 8

Windows 8 won't let me remove printer definitions that are not working.  Going into Control Panel/Devices and Printers and following the "remove printer" dialog results in some cases in the printer entering a permanent "being removed" status.  I think it may have something to do with failed print jobs still being stuck in the queue for the printer in question.

 

Is there a way of forcibly removing unwanted printers?

 

If the problem is indeed due to stuck print jobs, how do I get rid of these?

 

Reply
0
PhD Student
Posts: 770
Member Since: ‎11-17-2009
Message 2 of 6 (12,035 Views)

Re: Remove Printer stuck in Windows 8

Try using the Print Management tool.....follow these steps and let me know if this works

 

Try these steps from the Start Screen
1. Access the Charms bar (The pop out bar on the right hand side of the screen)
2. Select Settings
3. Under Settings select Tiles
4. Ensure show administrative  tools is selected to Yes
5. On the Start Screen select Print Management tile
6. Once the tool opens look to the left and select custom filters
7. Select All Drivers
8. Select your printer  right click then select delete
9. Under customer filters select All Printers
10. If you see your printer there select it and right click and select delete.
11. At this point I would suggest you restart you PC

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Top Student
Posts: 7
Member Since: ‎01-09-2013
Message 3 of 6 (12,024 Views)

Re: Remove Printer stuck in Windows 8

OK - thanks for the advice, it got me pointed in the right direction.

 

However, after following the first part of the directions, I found plenty of system administration tiles, just not one called "Print Management".

 

I did find that removing a second copy of the printer in the "Devices and Printers" screen also took care of the one that had hung.

 

After that, I was able to reinstall a completely clean copy of the printer software (in this case, Windows 7 driver for the Laserjet P1005) and from that point things seemed to operate normally.

 

I did learn a lot of helpful new information about navigating Windows 8 as a result of your advice.

Top Student
Posts: 7
Member Since: ‎01-09-2013
Message 4 of 6 (12,023 Views)

Re: Remove Printer stuck in Windows 8

I should add that I needed to use the "Troubleshoot Printer" option after right--clicking on its icon, and subsequently to accept a "fix this problem as administrator" request from the system. A subsequent reboot probably also helped.
Honor Student
Posts: 1
Member Since: ‎02-21-2014
Message 5 of 6 (6,777 Views)

Re: Remove Printer stuck in Windows 8

I do not see a print management tile (show administrative tools is selected).  How do I get to the settings screen where I can remove the driver?

 

It is particularly frustrating because it is an hp computer having issues with an hp printer.

Student
Posts: 1
Member Since: ‎02-06-2015
Message 6 of 6 (514 Views)

Re: Remove Printer stuck in Windows 8

It took me FOREVER to figure this out. I'm using Windows 8.1 "non-Pro," so Printer Management is not available. It's only available in Pro versions of Windows.

 

OK, here's how I was finally able to remove the "ghost printer":

 

1. Open the Charms bar

2. Click "Settings"

3. Click "Change PC Settings"

4. Click "PC and Devices"

5. Click "Devices"

6. In this list, find the printer that won't go away. Click it and click "Remove." Confirm if it asks you.

7. Return to Desktop and check Devices and Printers - it was gone from the list on mine.

 

I have searched all over the internet and found many people with this problem, and every Microsoft tech tells you to use Printer Management, but that doesn't exist for us non-Pro users. Hopefully if someone is ever searching for a solution for this problem again, they will find this. Good luck!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation