03-01-2013 10:47 AM
I have an HP Office Jet Pro 8600 N911g printer. I have this currently setup with the scan to network folder working great. I would like to set the scan to email. As the corporate office uses exchange I have to use another service for SMTP. I setup a Gmail account and puched in the appropriate settings, but the unit fails to connect to gmail. I've tried multiple ports without success, I've also tried setting up the email server settings, again trying multiple ports without success. I've tried using every combination using SSL and SMTP authentication, but nothing seems to connect.
Does gmail actually work, I've seen some say yes, others say no. Is there another service that would work outside my corporate network or do I need to setup an internal email server, just so I can scan to emails?
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03-01-2013 02:12 PM
Try following the exact steps below and check if that may help:
- Click the network setting on the printer and locate its IP Address.
- Type that IP from the browser on your PC to access its EWS page.
- Click the Scan tab.
- Under Scan to E-mail click Outgoing Email Profiles.
- Click New.
- Type your email address and any selected Display name, then click Next.
Note: be sure to take a note of the specific Display Name.
- Fill the mail settings as following:
- Check the box next to SSL
- Check the box next to the SMTP Authentication option
- Type your full gmail address as teh user name and type the gmail password.
- Click Next and dontinue following the steps till teh Summary, then click Save and Test.
If the Test fails for any connectivity issue continmue following the steps below:
- Click the Network tab.
- Under the active connection type section click IPv4 (Wired / Wireless).
- Keep the IP Address Configuration as exists, under the DNS Address Configuration check the box next to Manual DNS Server.
- Set the Preferred DNS as 18.104.22.168
- Set the Alternate DNS as 22.214.171.124
- Click the Scan tab and click on Outgoing Email Profiles again.
- Click the Test button next to the Display Name configured earlier and check foir any difference.
If my post resolved your problem, please mark it as as Accepted Solution
10-15-2013 12:19 PM
Great Solution that worked perfectly. I've been IT for years and sometimes its the simple things that'll get you the worst. Reading your post reminded me to go check DNS settings and lo-and-behold they weren't even set.
10-23-2013 01:54 PM
Have tried these steps and followed other threads - it seems to be an issue of talking to the Google side. I tried from the product touch screen to set up Google Docs but it refuses to recognize my password.
For scan to email, I tried from both the direct 10.1.10.14 UI browser access to change these settings, and tried also from the HP supplied software to change these settings. I even went back to my Google Account to reset the password. I can log into all my Google stuff from browsers just fine with the credentials - but when I enter them into the printer browser, the printer touch screen, and the HP software on my computer -- all of them reject the credentials no matter what I do. I've followed all your steps listed here.
Do you have other reports of people not being able to get Gmail SMTP to recognize properly entered credentials?
10-24-2013 01:41 PM
Hi thmilin. What is the model number of you printer?
<How Do I Find My Printer Model Number>: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&
What is the exact SMTP info you are entering for Gmail?
(Please do not post your email or password, just the public info you are using).
01-17-2014 04:38 AM
My printer's model name is HP Officejet Pro 8600 Plus and I all the tests I made failed too. I've tried all the above solutions but nothing worked. I've tried both ports 465 and 587 and in my Gmail's settings "Forwarding and POP/IMAP" is enabled. Could you please help me?
07-19-2014 10:59 AM
Thank you for your solution, however I am an old senior and don't understand ''what and where to click'' ot what the acronyms mean.
Could someone please simplify?