how do I remove rocketlife communicator? (22026 Views)
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Honor Student
steveinminnesot
Posts: 2
Member Since: ‎06-08-2012
Message 1 of 14 (22,026 Views)

how do I remove rocketlife communicator?

Some virus called "rocketlife communicator" was installed with "photo creations" that came with my HP printer.  How can I get rid of this?  I can't have some "communicator" running on my PC - I could lose my job.   Do I have to return the printer and uninstall all this stuff?  I wish HP products had a warning about this.  I didn't get an option to opt-out of their spyware.

Master's Graduate
RocketLife
Posts: 464
Member Since: ‎01-18-2011
Message 2 of 14 (21,966 Views)

Re: how do I remove rocketlife communicator?

[ Edited ]

Hi Steve.

 

Communicator is a part of HP Photo Creations, the creative printing software developed by RocketLife. Communicator displays a brief alert on your screen when there are software updates, special offers, or other news. Subscribing to Communicator messages is an option when you install the software.  


To turn off specific types of messages (for example, special offers):

  1. Look for the Communicator icon at the bottom right of your screen. (It looks like a blue and orange painting.) You may need to click the white triangle to show hidden icons.

    HP Photo Creations Communicator Icon

    • If the Communicator icon is present, right-click on it and choose Quit.
  2. Start HP Photo Creations. Allow it to update itself if requested.
  3. The next time a Communicator message appears, right-click on the Communicator icon.
  4. Uncheck the types of messages you don't want to receive:

    Communicator Message Types

To turn off all Communicator messages:

  1. Look for the Communicator icon at the bottom right of your screen. (It looks like a blue and orange painting.) You may need to click the white triangle to show hidden icons.
    • If the Communicator icon is present, right-click on it and choose Quit.
  2. Start HP Photo Creations. Allow it to update itself if requested.
  3. Click the Online Feature Options button at the top right of HP Photo Creations. (It looks like a lightning bolt):

    3.1 online feature options button

  4. Uncheck the box labeled Enable Notifications:

3.1 Online feature options panel

 

While you're on the Online Feature Options screen (as well as during installation), you can choose how HP Photo Creations interacts with the Internet. The screenshot above shows the options:


  • Enable Internet access is very helpful; it keeps the program up to date with new features, projects, and graphics. This option also lets you order your creations for home delivery or store pickup, and share projects online with friends. You may want to disable Internet access temporarily if you're connecting to the Internet via a service that charges for connection time.
  • Enable Notifications turns off all Communicator messages. To turn off just specific types, click the Communicator icon instead.
  • Enable collection of anonymous usage data helps us improve the program by gathering anonymous data on how people use it.

 

Note that you don't need to have HP Photo Creations installed to use your printer, but we hope you'll find it makes your printer much more fun and useful.


Our customer service team can help. Please contact them at hpphotocreations@hp.com.

 

Thank you for writing,

 

RocketLife 

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RocketLife, developer of HP Photo Creations
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Honor Student
steveinminnesot
Posts: 2
Member Since: ‎06-08-2012
Message 3 of 14 (21,837 Views)

Re: how do I remove rocketlife communicator?

Thank you for the response.  It sounds like I need to uninstall Photo Creations to remove the RocketLife communicator from my computer.

 

Disappointing that there isn't a way to just uninstall the communicator portion, but as you mentioned, I don't need Photo Creations to use the printer.  Too bad, I thought it might come in handy. 

 

Thank you.

Master's Graduate
RocketLife
Posts: 464
Member Since: ‎01-18-2011
Message 4 of 14 (21,817 Views)

Re: how do I remove rocketlife communicator?

Hi Steve.

 

No need to uninstall. You can disable Communicator messages by going to HP Photo Creations' Online Feature Options screen and unchecking "Enable Notifications," as shown above.

 

Hope this helps,

 

RocketLife 

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RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts
Student
ralphvincent
Posts: 1
Member Since: ‎06-23-2012
Message 5 of 14 (21,305 Views)

Re: how do I remove rocketlife communicator?

this Rocketlife icon appeared on my tool bar after installing a new HP printer. I find this program way too controlling and I do not use it nor ever intend to use it - so how do I uninstall this program?

 

Regards

 

Ralph Nutter

Master's Graduate
RocketLife
Posts: 464
Member Since: ‎01-18-2011
Message 6 of 14 (21,277 Views)

Re: how do I remove rocketlife communicator?

Hi Ralph.

Please see the instructions above. Our customer support team can help. They're at hpphotocreations@hp.com.

Thank you,

RocketLife
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RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts
Tutor
PhilAB
Posts: 8
Member Since: ‎08-27-2010
Message 7 of 14 (19,677 Views)

Re: how do I remove rocketlife communicator?

I am not sure what functionality you will lose, but C:\Program Files (x86)\HP Photo Creations\uninst.exe will uninstall HP Photo Creations which should take out rocketlife communicator
Master's Graduate
RocketLife
Posts: 464
Member Since: ‎01-18-2011
Message 8 of 14 (19,661 Views)

Re: how do I remove rocketlife communicator?

Hi Steve.

 

Running that uninstaller program will remove HP Photo Creations. To turn off just the Communicator messages, use the instructions above. In short, right-click the Communicator icon to choose the types of messages you want, or click the lightning-bolt button HP Photo Creations to turn off all Communicator messages.

 

Our customer support team can help. Their email address is hpphotocreations@hp.com.

Thank you,

RocketLife

 

 

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RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts
Student
normpon6
Posts: 1
Member Since: ‎10-08-2012
Message 9 of 14 (17,206 Views)

Re: how do I remove rocketlife communicator?

HP has done the public a disservice.

Provost
Bob_Headrick
Posts: 14,998
Member Since: ‎11-17-2008
Message 10 of 14 (17,174 Views)

Re: how do I remove rocketlife communicator?

[ Edited ]

normpon6 wrote:

HP has done the public a disservice.


Have you read this thread? See especially the response by Rocketlife which gives a detailed procedure for uninstalling this software or turning off notification features.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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