how to enable scan for hp envy 4500e- All-In-One on mac os9.1 (209 Views)
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Student
Michael19
Posts: 1
Member Since: ‎12-27-2013
Message 1 of 2 (209 Views)

how to enable scan for hp envy 4500e- All-In-One on mac os9.1

I have been trying to set up HP Envy 4500e All In One but have not succeeded in getting the scan to work. Could someone help? Thanks.

HP Support Agent
Advance23
Posts: 2,189
Member Since: ‎09-03-2013
Message 2 of 2 (173 Views)

Re: how to enable scan for hp envy 4500e- All-In-One on mac os9.1

Hi Michael19,

 

I understand that you are having an issue with scanning in Mavericks OS X v10.9. I will try my best to help you resolve this issue.

Here is link for How to Scan: OS X v10.9.

 

You may rather scan with Apples Print and Scan Window, follow the steps below.

  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Click the Apple menu, and then click System Preferences
  3. Click Print & Scan .
  4. Click your printer in the left pane.
  5. Click Scan , and then click Open Scanner .
  6. Click Show Details . The details of the scan display, including options to change scan settings.
    Figure 1: Example of the Show Details scanning screen
    Image: Example of the Show Details scanning screen.
  7. Change any scan settings as necessary, and then click Scan .

 

OR

 

 

Use the following steps to scan from Apple Image Capture.
  1. Place the item that you want to scan on the scanner glass, or load it into the Automatic Document Feeder (ADF) if your printer has one.
  2. In the Applications folder or from the Dock, click Image Capture .
  3. Select your printer from the list. If your printer connects to a network, select it from the Shared list. The details of the scan display.
  4. If a ' Software for this device is not installed ' message displays after you select your printer, click Install , and then follow the instructions to complete the installation.
  5. Click Show Details to view scan settings and options
 
 

You may want to use the Airprint driver rather then the HP driver.

 

 

I hope this helped.

 

Let me know,

 

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~Advance23~
I work on behalf of HP
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