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Honor Student
KarenSand
Posts: 2
Member Since: ‎03-03-2014
Message 1 of 3 (206 Views)

remove colorlok paper message

Hi,

 

Just bought a new HP Officejet Pro X476dw MFP.  Seems to duplex just fine, but when printing up singular envelopes or letters, I get the error message about not using ColorLok paper.  I have to hit cancel and then we are printing fine.

 

Huge waste of my time, and I am starting to regret this purchase.

 

How do I turn the error message off?

 

Best,

 

Karne

 

 

HP Support Agent
Waterboy71
Posts: 4,628
Member Since: ‎09-03-2013
Message 2 of 3 (185 Views)

Re: remove colorlok paper message

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.

 

Thank you for your time.

 

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W a t e r b o y 71
I work on behalf of HP
Honor Student
KarenSand
Posts: 2
Member Since: ‎03-03-2014
Message 3 of 3 (180 Views)

Re: remove colorlok paper message

Thanks for your response and link.  I will post on the commercial boards, but wonder as you work for HP if you have any thoughts to my problem?

 

Regards~

 

Karne

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