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Missing auto duplex option in Win 7 for LaserJet P2015dn (3534 Views)
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Student
RNBowman2
Posts: 1
Registered: ‎05-16-2011
Message 1 of 6 (3,534 Views)

Missing auto duplex option in Win 7 for LaserJet P2015dn

I moved my Laserjet P2015dn from a Windows XP to a Windows 7 machine.  Now I cannot find the option to use the automated duplexing.  The only thing I can find is an option to mannually duplex.

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Master's Graduate
AuntieEm
Posts: 816
Registered: ‎04-21-2011
Message 2 of 6 (3,460 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

1. Click on the Start button.

2. Click on Devices/Printers.

3. Once the windows screen has popped up....scroll down to your Printers/Faxes section.

4. Right click on the P2015 printer icon.

5. In the drop down menu, select "Printer Properties"

6. Once the Printer Properties dialog box has opened, click on the device settings tab.

7. Scroll down to the Duplex Unit line and make sure this is set to installed. If not, use the pull down tab and change to install.  (see below pic.).

 

Win7DuplexInstall.gif

 

 

 

 

I am an HP employee.

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Please mark the post that solves your problem as Accepted Solution

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Honor Student
arnec
Posts: 2
Registered: ‎03-31-2012
Message 3 of 6 (2,949 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

HP printer p2015d duplexing worked well on win XP and on the initial v. of win7. However, when I restored the system duplexing stopped working. Is there a driver/update/download that is specific to p20115d, NOT p2015?

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Honor Student
arnec
Posts: 2
Registered: ‎03-31-2012
Message 4 of 6 (2,947 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

. . .but when I attempt your solution the "Installable Options" section is greyed-out and I can't do what you suggest. Yes, I have a p2015d, not a p2015. This feature has worked perfectly in the past, now not so much!~

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Student
Nate1974
Posts: 1
Registered: ‎08-03-2012
Message 5 of 6 (2,501 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

It is a rights issue.  Delete the printer and reinstall.  You will then see the duplex option.  Set to "installed" and rock on.

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Student
TCCD
Posts: 1
Registered: ‎09-28-2012
Message 6 of 6 (2,167 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

Thanks duplexing finally works now! Yea!
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