HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: difficulty loading cd for printer (356 Views)
Reply
Reply
Topic Options
c0ll3g3girl Student
Student
c0ll3g3girl
Posts: 1
Registered: ‎12-01-2009
Message 1 of 4 (372 Views)
Report Inappropriate Content
Accepted Solution

difficulty loading cd for printer

‎12-01-2009 04:08 PM

I am having difficulty loading the cd for my printer hp office jet j4660 on my new laptop.  It does not recognize the windows 7.

Help, please.

 

0
Reply
0
Please use plain text.
 
Dean Dean
Dean
Bob_Headrick
Posts: 11,981
Registered: ‎11-17-2008
Message 2 of 4 (357 Views)
Report Inappropriate Content

Re: difficulty loading cd for printer

‎12-01-2009 04:40 PM

c0ll3g3girl wrote:

I am having difficulty loading the cd for my printer hp office jet j4660 on my new laptop.  It does not recognize the windows 7.

Download and install either the basic drivers or the full featured drivers from HP's website here.

Bob Headrick, Microsoft MVP Windows Expert - Consumer.
<----   If my answer was helpful please click the "Kudos" star to say "Thank You".
        If your problem is solved please click the "Accept as Solution" button ---->
0
Reply
0
Please use plain text.
 
Intern Intern
Intern
goes2eleven
Posts: 88
Registered: ‎10-30-2009
Message 3 of 4 (357 Views)
Report Inappropriate Content

Re: difficulty loading cd for printer

‎12-01-2009 04:41 PM

try the web version of the software.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77044-1&lc=en&dlc=en&cc=us&...

 

It is newer software than the CD version that came with your printer.  The CD you got in the box with the printer does not support win7.

 

- Goes211 

Though I work for HP, My posts express MY opinion, and not those of HP.

"Well, it's one louder, isn't it? It's not ten. You see, most blokes, you know, will be playing at ten. You're on ten here, all the way up, all the way up, all the way up, you're on ten on your guitar. Where can you go from there? Where?" - Nigel Tufnel
0
Reply
0
Please use plain text.
 
Intern Intern
Intern
TonyH1234
Posts: 25
Registered: ‎10-15-2009
Message 4 of 4 (356 Views)
Report Inappropriate Content

Re: difficulty loading cd for printer

‎12-01-2009 04:48 PM

Go to the drivers and downloads webpage for your printer and you can download a webpack or order a Cd that does support Windows 7.  The original Cdrom(version 10.x.x) came out before Windows 7 was done and does not support it. 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3692891&lc=en&cc=us&dlc=en&lang=en&cc=us

 

 

Although I am an HP employee, I am speaking for myself and not for HP
0
Reply
0
Please use plain text.