03-15-2014 05:42 PM
I have a Lenovo Think Pad T430u. My OS is Windows 7 Professional. My printer is an HP Deskjet D1660. I downloaded the drivers from the internet and have used it for the past 6 months without problems. That is no longer the case. I have been unable to print anything for the past month.
For some reason my system is telling me that my printer is FAX HP Deskjet 4640 series. When I try uninstalling the driver package, it says I am not allowed to do so because that driver is in use.
The task bar in the Devices /Printers window says 0 documents in queue but when I hover over the Printer icon itself it says 2 documents in queue.
Help!!! I need to get my printer working asap!! I have assignments and papers to turn in!!!
03-18-2014 07:58 PM
Hello YALD, and welcome to the HP Forums. I hope you enjoy your experience!
I see your having problems with your Deskjet queues. I have a few steps here that should help resolve that.
-Click the Start button
-Click Control Panel
-Click System and Maintenance
-Open Administrative Tools
-Right-click the Print Spooler service, and then click Properties.
-Select Automatic in the General tab
-Under Service status, click Start, and then click OK.
-Reboot your computer and try uninstalling the Driver package
If you run into any other issues uninstalling the software, please refer to this document: Uninstall HP Printer Software.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- HP All-in-One Printers - Driver Support for Linux OS