Question
Reply
 
Tutor
Pam-In-Oregon
Posts: 7
Member Since: ‎03-01-2011
Message 1 of 7 (10,497 Views)
Accepted Solution

The file HPZius12.sys on HP cd is needed

 

Could some one help  me solve the problem that I'm getting into my hp photosmart 2610xi AIO I bought it like 3 years ago, and last week when I try to re-install the software first from the online driver then from the CD. Both times  in the middle of the process  a dialog box always comes up saying " The file  HPZius12.sys" on hp cd is  needed. I looked for the file in my computer and on the CD. Does anyone in geekland know how  to fix this problem?  THANK YOU VERY MUCH IN ADVANCE.

 

Pam In Oregon

PhD Student
prabaa
Posts: 516
Member Since: ‎11-17-2008
Message 2 of 7 (10,417 Views)

Re: The file HPZius12.sys on HP cd is needed

 

Are you using vista or XP?

 

depends on us OS (xp or vista) version, download the software from hp.com and  before installaing,

 

Vista/Win 7

right click on setup.exe and select run as Administrator 

 

For XP

Log in the computer as Administrator account and install the software

 

 

Click on the "Thumbs up"button on the left to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Tutor
Pam-In-Oregon
Posts: 7
Member Since: ‎03-01-2011
Message 3 of 7 (10,402 Views)

Re: The file HPZius12.sys on HP cd is needed

I have XP  my husband and I have administrator accounts.  I dont know how to log in as an admin other than just click on my name when windows boots up.

Sorry for the ignorance, can you explain?  thank you for some additional help.

 

Pam-In-Oregon

PhD Student
prabaa
Posts: 516
Member Since: ‎11-17-2008
Message 4 of 7 (9,831 Views)

Re: The file HPZius12.sys on HP cd is needed

May be your CD got corrupted. I advice you to downlaod the latest package from hp and install. Hope that will help. Here is the location

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-30589-2&cc=us&dlc=en&lc=en&...

Click on the "Thumbs up"button on the left to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Student
lakenormanbassh
Posts: 1
Member Since: ‎10-06-2011
Message 5 of 7 (9,760 Views)

Re: The file HPZius12.sys on HP cd is needed

you really should have one administrator acct, in a husband and wife situation use jut one log in icon and password

 

Student
irene97
Posts: 1
Member Since: ‎01-31-2012
Message 6 of 7 (9,164 Views)

Re: The file HPZius12.sys on HP cd is needed

Hello

Student
duksookim
Posts: 1
Member Since: ‎09-29-2012
Message 7 of 7 (6,816 Views)

Re: The file HPZius12.sys on HP cd is needed

i need HPZuys12.sys file.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation