HP Support Forum

[Bob_Headrick]

Some HP printer models have issues printing with an automatic duplexer in Vista.  In these models the back side of the page comes out upside down regardless of the driver settings. Patches are available for the following models to correct this issue.  Click on the model name and you will be taken to the link where you can download the patch and detailed instructions.  Windows 7 systems that have been updated from Vista and for some models XP SP3 systems can also use the patches.

For models not listed below please check the Vista Duplex Printing Troubleshooting Guide.

Business InkJet 1000

Business InkJet 1200 Business InkJet 2230
Business InkJet 2280

HP Color InkJet cp1700 (Also addresses large format printing but does not correct tray selection.) Updated May 2009 to correct margins for large format printing.

DeskJet 5550 series

DeskJet 5600 series
DeskJet 9800 printer

OfficeJet D series (D135, D145, D155)
OfficeJet 6100 series

OfficeJet 7130

OfficeJet 7140 

OfficeJet 7210

OfficeJet 7310

OfficeJet 7410

Photosmart 2610

Photosmart 2710

Photosmart 3110

Photosmart 3210

Photosmart 3310
Photosmart 8100 series

Photosmart 8200 series

Photosmart 8400 series

If you have questions on other printer related issues please ask them in the appropriate forum rather than by email so that others can benefit from (and contribute to) the answers. 

[Saegespaene]

I just finished installing the patch that Bob Headrick provided, using the abbreviated instructions that he gave me.  The fix is simple (although Vista wants to make it harder...).   All-in-all, his patch works!

Thank you, Bob, and kudos for your rescue of some portion of the functionality of my OJ 7410xi.  Now, I can, at least, continue to print when I have to.

Now, if only an HP-mod would look at my "Scanning and Faxing...." question!

[Jim_Wendorf]

Bob Headrick's patch also worked for me and my PhotoSmart 3210.  Thanks Bob!

My problems with the duplexer always printing the backside upside down only occurred when I installed the driver from the HP support site on my Vista laptop.  Prior to that I had been using the printer "indirectly" by connecting to it through my XP-based home server (it's a shared printer on the server).  The XP driver works fine (pages print on both sides the right way up), but the printing process was somewhat slow by going through the server.  Now with my Vista laptop printing directly to the networked 3210 everything works much more quickly, and I can also scan pictures and documents directly into the laptop, rather than only into the server.

Regards, JimW

[fannypack96]

Thx to Bob for sending me the patch and install instructions for OfficeJet 6110 on Vista.

I can now use the duplexer.

Now if I could print with the Black Cartridge Only I would be happy.

[mrregan95]

Bob Headrick's solution worked on my HP7310 AIO printer.  After following the instructions, I was able to print using my automated duplexer without any problems.

[Bart · Accepted solution]

Just finished testing the patch, works perfect!

Thanks!

[JumpingJim]

Dear Bob:

Thank you very much for the VISTA DUPLEX PRINTING PATCH for the HP Photosmart 8400 series printer.  It works very well, printing both sides of a sheet of paper heads-up (right-side-up, if you prefer).  Your detailed INSTALL directions were excellent and especially helpful to those of us, like myself, who are less gifted with computers.  I slowly and meticulously worked my way through your instructions on my own notebook computer, re-checking every step, taking 45 min. - to - 1 hr.  Then TESTED the patch to find that it worked perfectly.  When I realized how simple your patch install procedure actually was, I repeated the same procedure on my wife's notebook computer in no more than 10 minutes and again in 5 minutes on my daughters notebook computer.  It really is quite simple, if one relaxes and just follows your instructions.  I expect we will be using much less paper in our house from now on with you ECO-FRIENDLY software.

F.Y.I.- Prior to finding your post on the HP SUPPORT FORUM, I spent almost two hours on the phone with a bright, articulate and friendly young woman in HP's tech support center near Mombai, India, who tried diligently, through remote control of my computer, to solve my duplex-up-side-down-back-page printing problem.  After consulting all the sources available to her, she informed me that HP did not think this problem could be resolved and that my HP Photosmart 8450 printer and HP ph5712 (Q5712A) Duplexer were not in fact compatible, not-with-standing the fact that I just purchased the Duplexer from HP's website, where it said the equipment was compatible.  So much for tech support, at least she was cordial and friendly, I've had much worse tech support experiences in the past.

Thanks again, I will be monitoring the HP Support Forum to see if you develop a duplex patch for my other printer (HP Photosmart D7460).  Keep up the good work.

Thanks,

Jim Riley

Northern Virginia

[Bob_Headrick]

Hi Jim - 

What issue are you seeing with the Photosmart D7460 with the duplexer?  If it is not recognizing the duplexer try the following:  Go to the printers folder, doubleclick on the Photosmart D7460, Printers, Properties, Device Settings and set the duplexer to "Installed".

If the duplexer is recognized but prints the back side upside down then go to the printers folder,  doubleclick on the Photosmart D7460, Printers, Properties, About.  Next scroll through the Driver Files sectioon and please list here all the files ending in .GPD.  I may be able to get something to work with that information.

Regards,

Bob Headrick, MS MVP Printing/Imaging

[Jan]

I have a HP Officejet 7410 and an Officejet Pro L7555 that have this proble.  Can you send the fix please?

[Bob_Headrick]

Hi Jan -

Please send me an email as described in my first post.  I have a patch for the Officejet 7410.  For the L7555 please refer to my post above to Jim and try the solutions shown there.  If that does not help please include the GPD information in your request as well as confirmation that the printer is printing the back side upside down.

Regards,

Bob Headrick, MS MVP Printing/Imaging