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geordiesf
Posts: 7
Member Since: ‎12-13-2010
Message 1 of 15 (25,699 Views)
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HP LaserJet 1022n Cold Reset 0.0.0.0

[ Edited ]

Performed a Cold Reset on a HP LaserJet 1022n,  with a previously assigned static IP.

Config page IP reads 0.0.0.0

Config By - Manual

 

I cannot connect to the printer to manage it over the web,

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 15 (25,676 Views)

Re: HP LaserJet 1022n Cold Reset 0.0.0.0

DHCP has to be active when the printer is first connected.  After it is connected you can assign an IP and then turn DHCP off.

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geordiesf
Posts: 7
Member Since: ‎12-13-2010
Message 3 of 15 (25,674 Views)

Re: HP LaserJet 1022n Cold Reset 0.0.0.0

How do I activate DHCP? The HP LaserJet does not have a window/screen and I cannot connect via web.

Thaks for your help

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 15 (25,672 Views)

Re: HP LaserJet 1022n Cold Reset 0.0.0.0

Oh, DHCP is a service on your router that automatically issues IP addresses when a device joins the network.  Do you have access to the router?  If it is a regular router that you have not messed with much, DHCP is probably already enabled as a default.

 

What router is it?

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Top Student
geordiesf
Posts: 7
Member Since: ‎12-13-2010
Message 5 of 15 (25,519 Views)

Re: HP LaserJet 1022n Cold Reset 0.0.0.0

Actually it's not from a router. The problem is the printer is set on manual, not dhcp.

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 6 of 15 (25,513 Views)

Re: HP LaserJet 1022n Cold Reset 0.0.0.0

OK, can you change it from Manual to Automatic (or DHCP)?  You may be able to get to the EWS if you connect it to your computer directly with an Ethernet cable.

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Top Student
geordiesf
Posts: 7
Member Since: ‎12-13-2010
Message 7 of 15 (25,494 Views)

Re: HP LaserJet 1022n Cold Reset 0.0.0.0

I cannot change the from Manual to Automatic (DHCP). Tried to connect via direct connection w/Ethernet cable, browser to EWS/0.0.0.0 and the connection timed out. Thanks for your help.

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mikemo
Posts: 27
Member Since: ‎03-12-2009
Message 8 of 15 (25,478 Views)

Re: HP LaserJet 1022n Cold Reset 0.0.0.0

What procedure did you use to perform the cold reset?  

Although I work for HP, my posts and replies are my own.
Top Student
geordiesf
Posts: 7
Member Since: ‎12-13-2010
Message 9 of 15 (25,474 Views)

Re: HP LaserJet 1022n Cold Reset 0.0.0.0

Reboot with green diamon and red circle depressed.

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mikemo
Posts: 27
Member Since: ‎03-12-2009
Message 10 of 15 (25,388 Views)

Re: HP LaserJet 1022n Cold Reset 0.0.0.0

I think the best bet now is to do a fw update on the printer.   You will need to connect to the printer via a USB cable to do the update since your network connection is not working correctly.   Here is a link to the fw update.

 

That should bring your printer up to date and/or clear the issue.  Give it a try.

Although I work for HP, my posts and replies are my own.
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