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08-28-2009 09:50 AM
1. I can print to my network printer just fine. It is assigned a static IP address of 10.0.0.1
2. However My solution center software started messing up badly (it use to work fine scan/fax etc... )
3. When i attempt to reinstall everything is ok except for when it tries to find the printer.
it says "Search complete, no printers found." so there is an option to enter the IP address manually and I do. It immediately says "No network printers could be found". obviously since i can print to the printer and and ping it and get to its home page the printer is fine.
4. This happens with 2 of the three versions of software available for download. The IT professional use works but it doesn't have solution center which i need to scan docs.
The basic and the full suite both exhibit the same behavior.
5. I've followed all instructions on troubleshooting with software removal and installation on the HP site but nothing has worked.
6. I see others have posted similar problem with no reply or resolution posted.
* - one important note is that even when following the advanced removal process (uninstall, msconfig to stop services, unregister hp services, delete directories and registry entries).... the "Shop for HP Supplies" still exists somewhere or at least i think so... because when i try to install software from scratch it always says this portion of the software is already installed... so this is a little fishy because it sounds like maybe there is some stuff still hanging around.... I also tried running the advanced software removal tool and it doesn't seem to do much good either.
BTW the problems i started having with solution center all occurred after I allowed one their automatic updates to execute.
08-28-2009 12:35 PM
Are all of your firewalls disabled? Is this an Apple router? Which one?
Also, why don't you install XP SP3?
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
08-28-2009 09:59 PM
Well i had to dig out my original software cd and it installed just fine... I noticed during the install vs the online versions of the software that the cd actually installs network devices for a while before asking me for the printer information... meaning i think the software contents of the online version do not have all the needed networking components or after running an uninstall not everything fully removes and it messes up the re-install.
Anyhow I've never had such a time on a printer... HP needs to do allot better on software but more importantly start providing some serious answers to the support questions because my question is listed many times on this board by some serious power users without any solved solutions... just the regular common junk like... windows service packs... or firewalls etc...
12-07-2009 10:44 AM
I have encountered this same problem today and asked for advice from HP, the answer I got was 'you are out of warranty, can't help unless you pay'! What junk from a supposed world class company. Don't they look at these notice boards and liven up to the real world problems folk are wrestling with? And if the solution to this wide spread problem is simple, to HP, then it is immoral to make individual charges to fix it.
Despite the rant I cannot provide an answer to the problem, having followed all of the advice from bulleting boards and simply got no-where. I think however, that the problem lies with the HP network device detect software. I am able to install the printer onto a Standard HP TCP/IP port and it works fine but the HP Solution Center cannot see it.
12-07-2009 10:58 AM
I ran into this a few months back... and ultimately i posted some how-to's on here... but basically something got botched with the isntallation... and what i learned thru pain was that un-installing and re-installing wasn't enough because the un-install process did not remove (registry entries, files/directories, services, ports, etc... in order to make for a clean reinstall).
I also learned that the downloadable software does not have all of the framework needed for communication. So I had to find my original install disk and i had to go thru a very painfull (30min to 1hr) search and destroy registry mission... and other software removal steps. Once i got the software off completely and re-isntalled the sol man software worked without issue on detecting and finding the device and using the software.
Now since then i read in another article (you can find it)... that HP provided a 2nd more advanced removal tool... but I'm not sure how well that works...
Again if you search for my posts i think i put everything in there that you need to do.... and i do agree that I will never by a nother mid grade small office printer from HP... hardware is fine but software support and workability is complete *#&%)#&