This action cannot be completed because the other program is busy. (360 Views)
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Student
tbrown68
Posts: 1
Registered: ‎08-16-2012
Message 1 of 2 (360 Views)

This action cannot be completed because the other program is busy.

When I open the Solution Center to scan a document, I select the "Home" button at the bottom and then "Scan Document". I select "Quick Scan", verify the file name and location and hit "OK". Then I get this error message:

"This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem."

with the option to "Switch To" or "Retry". I have to either switch to Windows Fax and Scan (which produces a picture, not .pdf) or Retry. So, I hit Retry over and over SEVERAL times and may even hit Switch To and then Retry again. Eventually it will scan.

 

This is a major pain and happened on a previous HP printer/scanner that I had before. I've had this issue with both Windows XP and Windows 7. Any ideas?

Distinguished Professor
-JohnB-
Posts: 5,287
Registered: ‎11-22-2011
Message 2 of 2 (341 Views)

Re: This action cannot be completed because the other program is busy.

Hi there,

Could you provide the community with a little more information to help narrow troubleshooting? What is the model number for the printer? If you have difficulty locating the model number please use one of these guides to get it:



Deskjets

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=c01105883&...



Envy Series

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=c01105892&...



LaserJets

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=c01230412&...



Officejets

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=buu04090&l...



Photosmarts

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=c01105892&...



PSC

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=buu04090&l...

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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