Error 2755 when installing drivers for OfficeJet 4650 on Win 10

[kapustiak]

I just bought both the computer (Dell) and the printer (OfficeJet 4650).  The OfficeJet is on my wifi network and when using the setup, the install is able to see my printer on the network.  When I attempt to install the drivers I get the following error: "The installer has encountered an unexpected error installing this package.  This may indicate a problem with this package.  The error code is 2755." and the install ceases.

[A4Apollo]

Hey there! @kapustiak, Welcome to HP forums.

I understand that while installing the printer software on your laptop you are getting error 2755.

Don't worry I will try to help you out.

Please try the steps mentioned below.

a. Click On start; In the Start search, type "Services.msc" and Hit Enter.

b. Right click on Windows Installer and click on Start (Only if the Service has stopped).
 
c. Restart the computer and try to installing the driver.

a)       Press “Windows Logo” + “R” to open the Run Command Window.
 
b)       In the run command window type the following command and click on “Ok”.
 
 
MSIEXEC /UNREGISTER
 
 
c)       Press “Windows Logo” + “R” to open the Run Command Window again.
 
d)       In the run command window type the following command and click on “Ok”.
 
 
MSIEXEC /REGSERVER
 
 
e)       Now, try installing the package again and check.
 

Try performing a clean boot in windows refer this article from Microsoft for more information.

Please install the full feature printer software using this link.

Let me know if this helps!

Have a wonderful day ahead! 🙂