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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-14-2017 12:49 PM

HP Recommended
Product: HP Office Jet Pro 8715
Operating System: Microsoft Windows 10 (32-bit)

I cannot print anything in pdf in color.  settings show set to color but prints in black and white.  HELP!!

3 REPLIES 3

‎02-14-2017 02:58 PM - edited ‎02-14-2017 03:00 PM

HP Recommended

@CathyJ658

 

Much depends on the program / application you are using to submit the print job.

 

 

Check all the color / blk and wht settings in both the program you use to print AND the Preferences / Properties in the print software.

  

For example, if you are printing with Adobe Reader DC:

 

Open document > click  Print icon   >

UN-Check Print in grayscale (Black and white) 

Open Properties > Paper / Quality > Select / Confirm "Color" > OK

 

Select Media = Plain Paper as opposed to leaving the paper type to Auto.

 

Depending on your printer / software, you might be able to switch the color / blk-wht setting with other Media types (kinds of paper).

 

At least for testing purposes, do not set "Draft" quality -- this might cause a default to black and white.

 

Click the Thumbs Up to say Thanks!

Answered? Click this post Accept as Solution to help others find it.

Dragon-Fur

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‎02-17-2017 05:18 AM

HP Recommended
Thank you. I ended up uninstalling the printer and my n adobe software and reinstalling. Works great now!!!!
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‎02-17-2017 08:10 AM

HP Recommended

@CathyJ658

 

You are welcome -- simple answer and you are "good to go"!

 

Happy Printing!

 

 

Dragon-Fur

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