Need Serscan.sys for Windows 7 x64 SP1...it is not in my drivers folder nor on my HD

[Elio3146]

When instlling my HP Eny 4520 printer and pop up says sersan.sys file not found with the option to browse and loate it. I'e searhe in all my drier folders and nothing. Please help, it seems all I need is the file to finalize.

[Rainbow23]

@Elio3146,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to install the software for your HP ENVY 4520 All-in-One Printer as you get an error message serscan.sys file not found

This issue could occur if the file on the CD is corrupted.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the links to uninstall and reinstall the drivers:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:
   • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
   • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
   • From the Start menu or the Start screen:
   • Open Devices and Printers.
   • Select any printer and then click "Print server properties" at the top of the window.
   • Click on the Drivers tab.
2. Select the printer driver you wish to uninstall.
3. Click the Remove button.
4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

Step 3: Update the firmware from the link: Firmware Update

Let me know how this works.
 

You have a good day ahead.

[Elio3146]

I appreciate the effort to help. I was able to browse several HP post and work them together to get the serscan.sys file within my Windows/system32/driverstore/filedepository/(folder). Thank you all for your help.

[Rainbow23]

@Elio3146,

You are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

It was a pleasure assisting you. You have a good day ahead.